Received First Nasty Feedback-Your Thoughts?
Decorating By KimmysKakes Updated 19 Jul 2007 , 12:21pm by sugarbakerqueen
It's a good thing I just went potty, or I would have tinkled my pants reading this!!!!!!!!!!
That lady is a real piece of work.... I would have told her to take a long walk off a short pier! 
Can't wait to hear the response of hubby/friend. Some people find happiness in the misery of others and you unfortunately crossed her path.
Your cakes are jaw dropping gorgeous, so don't let that nut job bother you! 
I just have to say it again... your cakes are amazing!!!! This woman has serious issues. I'm now watching this topic with hopes the actual customer will reply to you today lol
This woman, strike that!!! This PITA must have been smoking some pretty foul stuff.
I agree with everyone else here that said she has no right to complain considering that she didn't order/pay/design the cake.
(WHICH BY THE WAY IS BEAUTIFUL!!!!) I have seen your other cakes, and I don't see one that is bad.
Maybe her tastebuds have left her with the coming of her older age. lol 
Don't bother with her any longer. I'm sure that she isn't worth the effort of dealing with.
Keep decorating and sharing your beautiful art with us.
Have a great day, and keep us posted on the outcome. 
Well, well, well.....bitter and ugly rears it's nasty head! 
My Wilton cake instructor must have had something very similar happen to her because she drills it in our head to ALWAYS take a pic when you drop it off, and have the person in charge sign off on it. (For future orders)
This wicked person must have an incredibly sad, lonely life if this is her typical response to a gift .........imagine what she says when someone really does mess up!!
Your cake was amazing and you have true talent! Good for you for having such tact and showing excellent character in your response. I would have also included your pic of the cake and said something to the effect of 'this is how your cake looked when I delivered it.....'
Not that she deserves an explanation...
she drills it in our head to ALWAYS take a pic when you drop it off, and have the person in charge sign off on it. (For future orders)
I would have also included your pic of the cake and said something to the effect of 'this is how your cake looked when I delivered it.....'
Not that she deserves an explanation...
I was thinking about that. I remembered someone else saying that they take a picture upon arrival/pickup. Of course, she's complaining about fingerprints in the fondant and that may be hard to see in a picture--or not. I just know that sometimes it takes me several tries to get a good picture of one of my cakes because the flash brightens it so much and all.... 
You all have me laughing here this morning as I read through this thread!!!! I'm awaiting anxiously to hear how the friend of this ungrateful woman responds!!!
Your cake is beautiful BTW!
What is PYS?
sorry all4cake - pee yourself laughing - tho does not really need the Y. I am not good at the shorthand so usually avoid it.
(Anyway, i take it no-one else would agree with my suggestion that she's a woman with v v low self esteem - that makes her so insecure it manifests itself in the form of a totally vile personality!)
I wonder if that woman will respond...
I agree somewhat but also disagree hun.... I have extremly low self esteem to the point I'm self distructive and I lash out at everyone around me for no apparent reason.... I thank my mother for that... she constantly belittled me when I was growing up and still does. Nothing was/is ever good enough for her and never will be. She has it made and takes advantage of everyone around her and we grew up thinking it was ok to have our husband wait on us hand and foot and bash everyone around us for no reason.... I learned when I got married that the world doesn't work that way and I've struggled for the last 10 years with the help of my husband to get some of my self esteem back and even on my worst day... I don't think I'd go off on the cake decorator because I wasn't happy with what my family and friends did for me for my birthday... I'd chew them out before letting loose on a total stranger.
Maybe she suspects the husband and best friend she mentioned are sleeping together and she was taking it out on you!
BTW - beautiful cake - she's clearly an ass.
Hey guys. Well, I haven't heard a darned thing. I'm also dying to know what the heck THAT was all about. You know I'll post it as soon as I know something. Thanks again!
Well Berl you know it can get to be like a soap opera around here at times lmao so we are all holding our breath waiting to see what they write back, so if you dont get back to us when you hear well you do know that we will always wonder about it lol
I'm also checking back to read the next chapter of this story. Can't wait to see what happens next!
I'm glad you decided to contact your client to determine if there really was a problem with your cake. There's definitely something weird there but you handled it with such class, not falling into the Birthday Monster's spiral of hate.
lol @ hubby & best friend on cruise ! good one
Maybe they arent going to respond about the cake .... i say send her a cup cake with a fake red fingernail sticking out of the top ...
But seriously, if they dont respond, I guess its best to leave it and we shall never really know what went down 
would you like for me to send a legal letter from over here ? 
13. She had an affair with the best friend and got caught at the birthday party and he's left her and that's why he's not responding to the email
Okay, the time has come!!!! The customer responded with this: "I thought the cake was beautiful in design and taste, i just felt that the scale was alittle smaller than I would have liked for the amount of money paid."
I always know how many people it needs to feed first and I quote my price based on the size of the cake I need to make to accomodate the guests.
So, NOW how should I respond to her? I guess she's not aware of the scathing email her friend sent me.
You know I would just tell the friend about the email.
You dealt with one person and now another is bad mouthing you. The person that ordered the cake seems happy and that's all that should matter but she should also know what her friend is saying to you and who know who else.
Truly, I don't see anything wrong with forwarding the email to the responsible party and simply inquiring if there were problems with your product and asking for feedback. Your response was totally professional and tactful, but you still had your reputation tarnished unjustly. I wouldn't send it in a manner that seemed defensive, just inquisitive. After all, it's all about customer service and satisfaction.
I agree, email the person who ordered it and find out what they thought of it.
No. 7 was completely hilarious. People at the job must think I am a nut, ROFLMAF.
But I do agree, that the email should have been forwarded to the purchasing party/ies to find out if she/he had some issues to address with you.
I think sometimes people don't under stand how servings of cake are calculated. Sounds like they didn't order enough cake and ran out.
But, their imagination leads them to believe that the cake is going to be a huge can't get through the door master piece (it's all in the mind). But in many cases the cake is appropriate for the numbers given. If they want that, they need to say it at the time and pay for it.
A complete lack of understanding on how the real world works.
The cake was pretty, and she was just mad because she's getting old and there were a lot of people there to remind her of that.
Oh, and No. 7. lol
Top 6 reasons she did not like your cake.
1. She wanted a bigger gift and the price of the cake took away from her gift.
2. She wanted a discount on another cake.
3. She wanted a refund to get the birthday present she really wanted.
4. She was mad that she was given a surprise party.
5. The was a second cake.
6. SHE IS AN IDIOT!!!!!!!!!!!!!!!!!!
No. 7 Her husband and best friend had an affair while arranging the party and she's taking it out on you!
8. She wanted a cake from Duff.
#9. As a little girl she always dreamed someday she would become a world class cake decorater. As luck would have it, her wilton instructor dashed her dreams after failing her when she could not make a BC rose....
10. and they are running off to get married and she is worried you will make them a cake that is just as gorgeous!!!!
No. 11
Her party is over and she's no longer the center of attention.
12. She is mad because husband and friend went on a cruise and that is why he has not responded to your email.
13. She had an affair with the best friend and got caught at the birthday party and he's left her and that's why he's not responding to the email.
14. She saw black on the cake and realized, "over the hill".
So I've read thru this whole thread and love all your answers for why she hated the cake!!
Berl, I am so impressed with how you have handled this! You're response to her horrible, ridiculus email was VERY professional. I agree with other posters, you should definitely forward the paying customer a copy of the nasty email so that she can understand why you are inquiring as to whether they were happy with the cake. I would also explain that you based the size of the cake on the number of servings SHE said she needed and that there was plenty of cake for all guests.
Then just for kicks, send a copy of this thread to the witch so she can see what we all think of her! Okay, just kidding on that one, but it would serve her right LOL!
Your cake is beautiful. I think it's time to move on to the next customer!
The only way you are going to resolve this is to email back the buyer and forward a copy of the complainers email and explain to the buyer that you are worried that the complainer will harm your business by bad mouthing you and there is no reason for her complaint, explain that as the buyer knows that there was a filling in the cake and it was to the buyers specifications and that the complainer also did not even bother to taste the cake so you think it is quite unfair for her to complain. I would not let it just sit unresolved as I would be constantly worrying about who else she is telling these lies to. JMHO
ok I have been following this from the first post, but have yet to put in my .02. Fisrt of all the list of reasons has made me laugh so hard that my monitor is now permantly coffee stained.
I agree that you should forward the e-mail. I would say something like. "Oh well I am glad to hear that the size was the only issue as I was led to belive by the birthdaygirl that there were many more issues. I have attached a copy of her e-mail for your review please do let me know if any of these other issues were things that you had noticed. I take my product very seriously and am alwyas intrested in hear of ways to imporve..blah blah blah"
Like everyone else said, the cake is gorgeous, this woman clearly missed her medication time and I am thinking she may want to double up on the doseage. I am very sorry you had to deal with this but as everyone else said...we luv ya, and we are just a darn nuts as she is so she better back off 
good luck and keep us posted
I'm glad you got such a positive email back from the friend. Now you can rest in knowing there was nothing wrong with the cake.
I have been quietly following this whole thread and now feel I have to add my 2 cents.
I personally would NOT, under any circumstances, forward the email from one friend to the other.
You have been taking the high road all along and I personally feel that in forwarding the email, you would be stooping to her level of bad taste. (Even though it is tempting to be spiteful!)
You wanted to know about the cake, now you know about the cake. Period. It was not horrible, it was "beautiful in design and taste". That's it. Now I would just chalk it up to experience and move on.
If you feel you must reply to the friend who purchased it, you could simply say something like "Thank you for taking the time to reply to my email. I was asking only because I received an email from the guest of honor who frankly made some very hurtful comments regarding the quality of my cake. I take pride in my baking and decorating and just wanted to confirm that the cake was indeed up to my high standards. My prices are based on the number of servings as well as the intricacy of design. Thank you again for the positive feedback."
Then go and make some more beautiful cakes for people who appreciate them!
(okay, coming down off my soap box now...)
I agree with projectqueen, you have taken the high road on this. As much as I would also want to send the purchaser a copy of the "NASTY b-day girl's" e-mail, I would keep it to myself, you will only regret it.
I would reply to the purchaser and thank her as projectqueen mentioned below.
I would also mention like another poster indicated (sorry forget which page it was on) that the B-Day girl e-mailed you a very nasty note and you are worried that if she makes those same comments to others it could hurt your business especially since the b-day girl mentioned she never tasted the cake. You take your cakes very seriously and always want to make sure that you have a good tasting product with all of the purchaser's specifications. You could also say that you feel a bit reassured that the purchaser was happy with the cake itself although it was smaller than she expected.
...You have been taking the high road all along and I personally feel that in forwarding the email, you would be stooping to her level of bad taste. (Even though it is tempting to be spiteful!)
You wanted to know about the cake, now you know about the cake. Period. It was not horrible, it was "beautiful in design and taste". That's it. Now I would just chalk it up to experience and move on.
If you feel you must reply to the friend who purchased it, you could simply say something like "Thank you for taking the time to reply to my email. I was asking only because I received an email from the guest of honor who frankly made some very hurtful comments regarding the quality of my cake. I take pride in my baking and decorating and just wanted to confirm that the cake was indeed up to my high standards. My prices are based on the number of servings as well as the intricacy of design. Thank you again for the positive feedback."
Then go and make some more beautiful cakes for people who appreciate them!
(okay, coming down off my soap box now...)
BTW I love the top 14 reasons this lady is a loon!
In the same line another poster mentioned:
15. She forgot to take her meds since her b-day
Hopefully her ordering friend will remind her to start taking them again.
I also wonder if while he cake was out if some people thought it was so beautiful, they could not keep their fingers off of it, because they wanted to know what it was made of and some sticky finger bafoons started this whole mess, and only b-day girl only saw the cake post culprits as she cut it. - Oh well....
Good Luck whatever you decide and let us know what develops.
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