Received First Nasty Feedback-Your Thoughts?
Decorating By KimmysKakes Updated 19 Jul 2007 , 12:21pm by sugarbakerqueen
Ladies I agree she has taken the high road and I'm sure it was hard.
But if she mentions in anyway to the friend that she recieved a nasty gram from the honoree, the friend is going to want to see the email, no doubt about it.
So it is all or nothing, send it to the friend or just drop it here.
But if she mentions in anyway to the friend that she recieved a nasty gram from the honoree, the friend is going to want to see the email, no doubt about it.
I would still not forward the original email to anyone. Let her take it up with her friend if she's that interested in it.
If the friend asks to see the email, (I personally doubt she will, but you never know...) Berl could always say "oh, I deleted it right after I replied to her."
She has handled this whole situation in the most professional and dignified manner possible. 
Some people just have too much time, and too much nerve!
The cake is lovely!
Was is a surprise party? Maybe she was mad about that or something and is taking it out on you.
Okay, guys this is what I did. Although I would've LOVED to have forwarded the entire email to the customer, just to let her know what a jerk her friend is, in case she doesn't already know, I took projectqueen's advice (and wording...thank you!) and just added that if she compared other custom cake prices in our area (NY/NJ), that my price per serving was on the low end of the spectrum for that design. Oh, and I thanked her again and said to keep me in mind for future cake needs. Yeah, right, I will NEVER hear from these people again. At least I hope not too. What wack jobs!!!!! 
Also, she must have an idea of what her friend wrote because in my first email to the customer, I mentioned that the guest of honor complained. If she didn't know about it, wouldn't she have asked what she complained about?
And I want to thank ALL of you CC'ers for your support and interest in this ridiculous saga with all of your wonderful, and HYSTERICAL, comments!!!! I wish we all lived near each other and could throw a huge party. What a blast that would be!!! 
Y'all are hilarious, but I'm sorry that somebody should ever have to receive such an email when their work is fabulous.
I agree with an earlier poster - send her a link to this post 
If the customer was a little disappointed with the size, I always think whoever cuts the cake, cuts socking great pieces and have no idea how many people a cake would or should really serve!
Chin up, girl, we're all behind you
I am so glad you got a peaceful resolution. I think what a previous poster said is right . . . they probably cut much larger pieces than the guidelines suggest and might not have had enough cake to go around. The birthday girl probably got upset about it and decided they were going to get their money back so she trashed everything about the cake knowing that size alone would not get a refund. But you held your head high and got the responses that you needed.
That leads me to ask . . . when you deliver your cakes to customers, do you indicate how they should be cut and show them the size that the pieces should be (this applies more to party cakes as wedding cakes are usually cut by professionals)? I always err on the side of caution and make much more cake than is needed (just do friend and family cakes, though, so it's not the same as a paying situation where you need to be sure you're only charging and providing enough cake for the number they give you). This seems like it would be an issue that would crop up from time to time as most people cut much larger slices of cake than the Wilton's recommended 1 1/2" x 2" slice.
No, projectqueen, I don't but I definitely should!!! And I really need to give instructions especially since I make unusually shaped cakes sometimes. I've been meaning to do that! Thanks!
I was thinking about that. I remembered someone else saying that they take a picture upon arrival/pickup. Of course, she's complaining about fingerprints in the fondant and that may be hard to see in a picture--or not. I just know that sometimes it takes me several tries to get a good picture of one of my cakes because the flash brightens it so much and all.... 
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It comes out better if you turn off the flash.....give it a try sometime.
Wow, I just finished reading all these pages. What a drama.
I am glad that you contacted the actual customer to clarify and set the record straight. I had a similar story:
A couple orders food for 100. Bride's dad pays for food. Groom's mom called 3 days before the wedding and increases headcount .... groom's mom pays for the add'l 25 (total: 125). I arrive and there are 170 people in that reception room (I always count chairs). Bartender is in the same boat ... he is in the kitchen on the phone scrambling for add'l supplies to be brought in. I do ok on food ....I had brought food for 150 ..... except for meatballs ... .we run out of those. They ordered appetizers only (veggie trays, fruit, cheeseballs) and added meatballs.....for a 7:30 reception! The guests were starved so they piled on the meatballs. Average serving is 3-4 .... .people were taking 7-10!!!
So....I was told 125 people, bartender was told 100 people (I asked him), but the FREE cake made by the aunt .... well she was told to plan for 160.
A couple days after the wedding, I get a call from bride's mom complaining about running out of meatballs, ".....because since it was the main hot food and the time of night, YOU should have planned better!"
Excuse me??? *I* should have planned better?
Coincidentally, I ate a lot of expense for this bride, because she was so sweet (the road to hell, good intentions ....blah blah blah) so I sent a spreadsheet to mom showing that while I had been paid over $800 for this wedding, I had also eaten over $700 of expense for her, including the $300 kitchen access fee charged by the facility!
9 days go by and I hear nothing .... on Day Ten I get an email from the Step-mom. I had no idea this was a stepfamily! I thought the complaining mom was the parent I had been dealing with!
stepmom's email said: "I understand you rec'd a very interesting phone call from (husband's) ex. We are so sorry and had no idea she was doing that. (Bride) would be devistated if she knew you were being talked to like that. We were very happy with your service and we know you went above and beyond in what you provide for us. We are happily recommending you to everyone we know." (I still have this email on file!)
Bottom line: Stepmom and Dad paid for food .... groom's mom paid for food .... Bio-Mom, who had never given me a check to start with, was calling me demanding a refund!!!!
So yes, it takes all kinds and there are all kinds out there. I think they sign up for "Nut Jobs 101".
Your cake is VERY nice! That woman just had to complain, some people do... I had a customer complain once that my cake was dry - and I could tell when I filled it that it was very moist..... that is just the thing to say, to insult a baker - the only thing she could have said........ which she shouldn't have said if she didn't taste it herself. She was probably mad at something else at the time & took it out on you, and hopefully she felt ashamed of herself when she read your very polite reply. Do NOT let it get to you, even if your cake had been dry or even ugly, she shouldn't treat anyone that way!
ok, I bet that No one showed up and the only people that where there was the woman, her best friend , her husband and the staff, she found out in the real world that no one really likes her and she is lonley and loves to beat on hired help.
sorry you had to go though that, but i think she is or is going to be one of those mean old woman who yells at people that walk by her one the street.
Your cake is beautiful and you handled the situation beautifully.
When I read your post, it took me back a couple of years to when I received my first bad feedback. The groom ordered and paid for the cake. The complaint was from the groom's mother. I had to contact her after the wedding in order to get some of my equipment back. She was very insulting, said the cake was dry, that it tasted old, she went on and on, but she said the icing was good. I told her that I was sorry she felt that way, etc. I asked if the bride and groom (her son) felt the same way. She said that they were probably too happy, too in love, to notice. I told her that I would contact her son and if he and his wife were displeased, then I would come up with a solution with them, not her... (basically, her opinion meant very little to me). For some reason, she didn't want me to contact her son. She probably didn't want him to know how nasty that she acted. After talking with my sister, I decided not to contact the groom. I also wanted to keep the peace so that she wouldn't hold my equipment hostage. I got my equipment from her. Hellos and thank yous were exchanged. Haven't heard a word from either of them since. It made me realize that there are some people that you're just not going to be able to please.
I wish we all lived near each other and could throw a huge party. What a blast that would be!!!
I agree! But only if YOU COULD MAKE THE PARTY CAKE!!! WHOO HOO
I'm not in the biz, so to speak, but I believe you handled yourself very professionally.
ok, i have a couple reasons she lost her mind.
she is having an affair with bfs husband and the night of the party was there date night.
She wanted to look great, so she bought panty hose two sizes to small ( to suck it all in) and the blood flow got stuck at her knees and she is still brain dead.
ok, i have a couple reasons she lost her mind.
she is having an affair with bfs husband and the night of the party was there date night.
She wanted to look great, so she bought panty hose two sizes to small ( to suck it all in) and the blood flow got stuck at her knees and she is still brain dead.
HAHAHAHAHAHA!!! Panty hose!!! 
I love you!!! That's great!
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