AWhile driving to deliver a 3 tier wedding cake a child ran after his dog and I slammed on the breaks to avoid them. This caused the cake to tip. I went back to the bakery, fixed the cake and headed back out on the road. The damage to the structure and time out of the fridge took its toll and the cake started to fall apart. I don't have before pictures, but I have the afters. I tried to repair the cake as best I could at the reception site. I'm wondering how much of a refund the couple is owed?[IMG]http://cakecentral.com/content/type/61/id/3094402/width/200/height/400[/IMG][IMG]http://cakecentral.com/content/type/61/id/3094403/width/200/height/400[/IMG]

wow, wow, wow.....I always wonder what I will do if this ever happens to me.   I know the contact clauses, blah, blah, blah...but I don't think my conscience would allow me to charge anyone for a cake I did not deliver in tact..regardless of the situation....especially a wedding cake.    I just don't know.   So sorry for your cake injuries.

Ohh this is my BIGGEST fear! So sorry that this happened to you:(

AWould you do a full refund or a 50%?

Yep, no matter whose fault it is, I'd feel obligated to do just about whatever they asked me to (within reason). One, it would make me feel better, and it would just be the right thing to do, period.

AFull refund.

You should have used a cakesafe. *ducks and runs*

I'd give 100%...but that's just me.

AOh no! That is probably fear #1 for many of us! Okay, if it were me I would give a full refund. Not because you did anything wrong, some things truly can't be helped, but for the sake of your reputation. When the bride tells the story of what happened to her wedding cake it would be great if she could end it on the positive note that baker refused to accept payment for the cake even though it wasn't their fault. (And that the cake tasted great anyway!) Just my two cents. :)

ALol Brandi.

Out of curiosity, does insurance cover this sort of thing? Or is the cake business SOL for events like this?

A

I'm so sorry this has happened to you. It happened to me once but it wasn't a wedding cake. I still felt awful. I offered a full refund and the client refused because only the back was damaged, but my conscience made me offer to return the payment.

I know it's one of those things that you couldn't control, but a full refund would go a long way. You may or may not be able to afford it, but your client would be impressed with your effort to make amends. I'm so sorry.

AOh oh! I know! Find the parents of the child who was chasing his dog and tell them that you sacrificed the cake to save their boy and make THEM pay for the cake! (Totally kidding! :) )

So, so sorry this happened to you. 

What an unfortunate situation; the cake looked like it was beautifully done.  The bride paid for a wedding cake to be in photos, etc. so although the mishap was not your fault, the bride shouldn't be expected to pay for a cake that wasn't what she ordered.  So sorry, but if I were the bride, I would want a full refund.

A

If you have commercial auto insurance it might cover it, but unless a $3000 cake was ruined it's probably not worth filing a claim.

I would also say full refund, obviously it's not your fault but it's definitely not the brides. Chalk it up to one of those things. Plus, if they're reasonable people, they'll remember your gesture and professionalism when they need another custom cake.

AThose are both after picture, one is the front of the cake, one is of the back

Ugh, I feel for you...but a full refund is needed. So sorry, I would be crying!

Ah, what timing! CC is flooded with cakesafe testimonials and a brand new member tells us about an unfortunate incident that could happen to any of us... But if we purchase a cakesafe...

Don't you get frost on your tutu up there?

nah....not with cammo flannel long john underwear, a snow suit, & bunny boots.  Buy Cake Safe.  ps: that cake photo has been posted before.

AHey, I want to see the bunny suit!

IMO it has. It may not have been here.  sorry, can't provide cast iron evidence of prior visual contact through computer technology links.

Where is the solid proof that it is legit. :)   It is all taken in with a grain of salt & everyone takes what they need from the website.

In future I'll work on not getting my tent sized tutu in a blizzard style twist.

Everything here is an rather obvious mix of genuine bakers & business owners blended somewhatseamlessly with faux posters, astroturf ringers, & commercial advertising interest.

http://cakecentral.com/t/761089/lightbox/post/7439253/id/3093208