Girl behind counter gets irritable, and informs my mother that KANSAS does not really exist, it's only on that movie....
I have to say that my 5 year old, who starts kindergarten tomorrow, knows that Kansas really exists and could tell you the capital is Topeka! He got a great puzzle for his birthday--wooden puzzle of the US that would "talk"...each time a piece went into place the puzzle said the state and capital. "Michigan...capital...Lansing" Took us driving to Jackson, Michigan that we realized he'd learned them all because he read the highway sign for Jackson and said "that's the capital of Mississippi". My husband and I just looked at each other.. 
.kind of like 'holy crap!' We quizzed him and he knew almost all of them!
He's a smart kid.....okay, sorry, hijacked the thread for a moment....oh, before I give it back 
I'm sharing this link for anyone who is curious about the puzzle [I tell a lot of parents/grandparents that I know..it's awesome!] http://www.fatbraintoys.com/toy_companies/melissa_doug/usa_map_sound_puzzle.cfm
Resume gripes about HL and/or customer service and lack thereof..... 
My DH thinks the downfall of the world is parents who are raising disrespectful children. He may be right. . .But don't tell him I said that.
Elle[/quote]
I would have to agree with your dh(but I won't tell him! I also think our fabulous tv/cable is a majority cause of the disrespect people have for each other. Cashiers aren't like I remember when I was young!
Had to edit to clarify my thoughts!
Hi! I have been following this thread with some amusement. My husband is the manager of a Hobby Lobby, in Texas, and I can assure you that if he ever caught any of his cashiers or managers being rude to customers heads would roll (if you are ever in his store you may see some employees without their heads!!). Customer service is the one rule that he is adamant about. That's not to say that he hasn't had his share of 'problems' with customers and/or employees, but he is very conscientious about customer service. His cashiers are thoroughly trained in the classroom before he puts them on the sales floor, and then their first few days are usually well supervised.
As for the antiquated system that Hobby Lobby uses, well, it is a big source of frustration for the store managers, but those decisions are made by Mr. Green and his minions in Oklahoma City. All in all Hobby Lobby is a great place to shop - and you can get some really good deals if you keep your eyes open.
I'm really sorry ya'll have had problems . . . and I truly hope they were not in my hubby's store (which is North of Austin). If you did have problems in his store I would probably be badgered into baking you a cake and he would show up at your door with cake and card in hand along with a humble apology.
I know this sounds awful, and makes me sound even more awful then Deb is claiming to be, but I don't think that a tip is something a waitress just deserves because she bothered to show up to work that day and give me half ass service. The whole point of a gratuity is thanking someone for doing a GOOD job, a GREAT job or an amazing job! If you serve me, and do the minimum which is take my order slam my food down in front of me and just do what you HAVE to do in order to keep your job, then you are working the minimum, and therefor are stuck with the minimum wage... because that is what you're earning. I was a waitress at a very large chain. I busted my butt every single day and would walk out of there with hundreds of dollars in tips because I always gave exceptional service and went above and beyond. After that I worked at a call center, and quickly earned the title of manager, which probably made me even MORE picky about the service I get, because I make sure that I give the VERY best service in my book the customer is always right and it is my job to serve them. I can not stand being treated like crap by anyone who is at work. I figure I pay my very good money that I work very hard to get, and now that i'm a stay at home mom and cake lady... it's money that my child doesn't see her dad, and i'm away from my hubby so I'm very choosy about the service I get. I have in fact been very loud on many occassions when I've stated that i'm DEATHLY allergic to tomatoes, as in if I get them and they're not fully cooked I will get really sick and possibly DIE.... so I make sure that when I place an order, I always say no tomatoes. I'm tired of the excuse that people have of well I put it on the order, I didn't MAKE the order... no but as a waitress it is your job to verify that order before you take it to the table. When I waited tables I always checked and trust me, people were very understanding when I would say Hey your order was up, but it wasn't quite the way you wanted it so it will be a few minutes while the kitchen fixes it 
they never minded waiting at that point but if I brought it to the table WRONG it was my fault, because i failed to double check and almost every time they're irritated when it's not right. I'm so tired of everyone saying well this is just not my fault, I wasn't told this or that or oh I love hearing well I don't know... when I aske a question. Well DUH go find someone who F'ing does know. DUH that is your JOB you're getting PAID to be here... if you do a great job I'll tip sooo well honestly i've tipped up to fifty percent of the check in situations, because people have gone above and beyond, and not only do I not leave a tip, I usually leave a note for the manager explaining why I didn't leave a tip. Because if you just don't tip... then a lot of the time they think you just forgot or never tip at all, which isn't the case. I just wish people taught their kids, and employees and friends and everyone to TAKE some damn responsibility for their jobs and actions.
ok sorry im off the soap box, but after the week of crap service i've had... i'm just about to blow my top
Well, I used to work at KMart and the thing that REALLY ticked me off was the sales. There are different things on sale each week, but the people who worked at the end of the week were supposed to take all of last week's signs down and put the new ones for this week in. Most of the time they were the small tags you see in front of the product quoting the sale price and at the very bottom in very small print you could see the dates of when it was on sale. Well the people who were taking the signs down overlooked a LOT of them EVERY week, then when the price didn't ring up right, all of the blame would me on me. I would always have to call someone to make sure about the price. One day I left the cash register when it wasn't too busy and started going through the store looking at every little tag and the dates on it to make sure they were right.
I took down a lot of them. About HL-I have to travel an hour out of town to get to one-and usually when I go there I want cake boxes. The past 2 times I've been there they did not have the sizes I needed. 
There is no place here in my small town that sells cake boxes or any kind of cake decorating items. Wal-Mart has a little bit, but usually not what I need. I have to travel at least 45 minutes to an hour out of town to get things that I need!! 
wow noley, that was great....my mom & i feel like (& i've said this on here before) "that if you can't do your job, find a different one" that means a drive thru person, a server, a clerk --anyone that doesn't like or can't do!!!!
why does someone working with people that doesn't like people do that??
okay so back to Hobby Lobby, i like HL, i have had one problem about the all wilton 50% coupon, but i knew i was right & just waited for her to figure it out 
I too, have been reading this thread with some amusement, because I've been in some of these same instances as others. Fortunately, I haven't had any problem with HL - other than the cashier's talking to one another and not the customers, or having to wait in long lines. I do wonder why they don't get with the times and get scanners - it would make things so much easier.
I went to Carlos Mencia over the weekend (very funny show) - for those that have seen him, you know he bashes on everything, and really tells things how it is. Albeit, it's kind of in a crude and not politically correct manner, but it's funny, and TRUE! One of his points was about service - like going to one of those large burger chains starting with McDonal.. 
and saying, just because you work there, you should know how to do your job, make my &*^$@#$ hamburger right, and sing the damn song! LOL I laughed and laughed! It's true - if you don't like your job FIND SOMETHING ELSE, DON'T ACT LIKE ME BEING THERE IS A HUGE INCONVENIENCE IN YOUR DAY!!!! I would get FIRED if I acted like that! I was raised that if you have to shovel shit for a living, you be the best shit shoveler that you can be, and then you won't have to shovel shit for very long. Customer Service is just non-existent in this country anymore, but when on rare ocassions, I do come across good service - I make sure that person knows how much I appreciate it. My husband and I went to dinner for our anniversary last year (nothing too extravagant, but nice) and had the best service we have had ANYWHERE and ANYTIME! We gave our waitress a nice tip, as she deserved it. We went in a few weeks later, and we couldn't remember her name, so we forgot to ask for her. She actually came to our table, and said "you might not remember me, but I waited on you a few weeks back, and you left me a really big tip. That was a really bad week for me, and your generosity really turned things around, and I just wanted to let you know how much I appreciated it." She had tears in her eyes and everything - how sweet is that? Now, everytime we go back, we ask for her, and sometimes it works, sometimes it doesn't. We went around Christmastime, and couldn't get seated in her area, but she still brought us Christmas cookies, and chatted with us. How come all service can't be this good? My husband and I wished we owned a restaurant, because we would have hired her on the spot! Anyway - sorry, went off on a tangent there, maybe it's bedtime!
Indydebi - I'll go shopping with you anytime! 
Just a note on the making change and re: this topic in general. Give people a little break. I cashiered at a grocery store for several years and don't have a problem making change. If someone gives you $3.04 on a $2.34 bill you just input $3.04 in the register and it tells you to give $.70 in return. However, I do remember that the first grocery store I worked at when I was 16 had all manual cash registers. If I had to figure out a math problem under pressure I got all flustered and couldn't think clearly. Kind of like test anxiety (and yes I was an honor student). So try to give people a break and for goodness sakes, don't swear at them. That isn't going to make them want to do the right thing for you.
Okay, I don't post much but I read all the time. You guys teach me so much. Now what I want to say is that imagine this from the other side. I used to work at Target and I went out of my way to help people in any way I could. I worked in the clothing dept and went and helped people in toys, jewelry, electronics. It didn't matter, if some one needed I helped and customers treated me like I was gum on the bottom of their shoes. They were condescending (sp?) and rude. I was in a upper middle class area and they treated us retail workers like we were idiots. I say this because not that I am making excuses but many people think of people who work at that M place as less than them because of where they work. That attitude is what helps fuel the lack of customer service. I believe that any job is a decent job as long as it is legal and you are willing to work and try your hardest at it.
Just a note on the making change and re: this topic in general. Give people a little break. I cashiered at a grocery store for several years and don't have a problem making change. If someone gives you $3.04 on a $2.34 bill you just input $3.04 in the register and it tells you to give $.70 in return. However, I do remember that the first grocery store I worked at when I was 16 had all manual cash registers. If I had to figure out a math problem under pressure I got all flustered and couldn't think clearly. Kind of like test anxiety (and yes I was an honor student). So try to give people a break and for goodness sakes, don't swear at them. That isn't going to make them want to do the right thing for you.
I remember, at the age of 15, the first time that happened to me and I froze. A co-worker told me the change and helped me.
Here's how I teach my kids how to do it.
Bill is 2.34. Customer gives you 3.04.
Subtract the 4 cents from both sides making it 2.30 and 3.00. It's each to see the 70 cents when you do it that way.
My kids never had a problem, once I showed them how to subtract it.
I can't sleep so i felt like this was a good opportunity to bi#@h some more. LOL (I'm only kidding!) I give people a break if they are trying. I have had a first day on a new job or a bad day just like everyone else. My whole problem with this whole thing was her attitude. She rolled her eyes at me, was talking about me like I wasn't even there, I can't overlook stuff like that. If myself and the other 50 people weren't there shopping these people wouldn't have a job. I just expect to be treated with decency. I do it so why do so many people have a problem with it? I have gotten pretty good in my adulthood with having some couth. I do lose it from time to time but who doesn't? I learned you get more with sugar than you do salt and I believe that! Recently I was at the drive in that starts with an S. . .I ordered a large drink and when she handed it to me the lid wasn't on good. As soon as I grabbed it, it spilled EVERYWHERE! Instead of offering me some towels, anything she tells me my total! Hello! I just spilled 32 oz of syrupy water all over myself and my car. Ya wanna give me a hand? So she brings me out about 6 napkins. . .I had to ask for another drink! If I had done that I would have been out of my mind apologizing but noooooo. Miss Suzy was trying to skate away ASAP. I think she saw my horns beginning to sprout! 
Last Tuesday my new microwave I bought 4 weeks ago just went caput. I'm defrosting chicken and vroooom. . .The dreaded blank screen. I did the troubleshooting stuff. Nope. so I call Frigidaire. They say I have to take down my microwave, drive it 50 miles and drop it off at the repair shop. How about no? So I call Lowe's. The guy was super nice and gives me a # to call. I call it and what do they say? Sorry Ma'am I can't help you. This is for extended service contracts only, Frigidaire is responsible to fix it, not us. I explained that the guy at my local Lowe's said they would fix it anyway since it was only 4 weeks old. He says, "No sorry. The only thing I can do is help you file a complaint against Frigidaire." I say no, thats not what i wanna do. He tells me he understands my frustration. No, he doesn't. I'm sitting here looking at hungry kids and frozen chicken! You're sitting God knows where looking at a computer screen. I don't think you understand DUDE! So I call Lowe's back, ask for a manager and get one. Super nice guy again! Tells me to bring it back and order a new one and apologizes for the inconvenience. Now that's customer service! To top it off when I went to order the new one. . .They had one in stick because someone bought it and never came to pick it up. How lucky is that? Now that this thread has absoultely NOTHING to do with cakes I must admit that I have enjoyed my grouchfest and will feel much better the next few days as I have nothing to bit@h about now! CC is my therapy and my DH is thankful! Oh and ! I don't look down on anyone working any position. Chances are I have worked there myself! I am no better than the next guy. I say BOOOO to anyone who does. That's baaad!Okay I swear I am finished now. Accountability. . .we teach that in our home!
Stepping Off Soapbox,
Elle
At my first job, which was a pharmacy, we had to count the change back to the customers. This was back in 1997 where cash registers tell you the amount, but the manager I had was very greedy with his money and had to scrimp and save as much as he could. He would always look at our paycheck very closely-I guess to make sure there were no mistakes in me getting a little extra-which never happened-he jusy had to make sure.
Anyway, back to the money-he taught us to start at the next penny amount, go until you reach nickel or dime and count up from there until you get to the dollars. For example, if the amount is $2.04 and the customer gives you $3.00, start counting at $.05 with the penney, then go to the dime which would be 2 in this case, then to the quarter, which would be 3. Anyway may be confusing to ya'll, but it helped me learn how to give change back to the customers-and I didn't have to do the math in my head-I always hated math in school. Of course I still made mistakes-who doesn't??
I can't stand it when I am in line and the cashier (this happened at McD's; bleh) is complaining to other cashiers about the PITA customer that just left. Hello?????? I'm a customer too. I don't want you talking about me when I'm gone and the customers don't want to hear about it. If you have something to say, wait until you are on break. That is the rudest thing of all!
Thank goodness the Manager was no where to be seen because he has eyes like an eagle and watches everyone like a hawk - very unnerving to me even when I am not try to get around the rules!!
thats funny that the manager wasnt around at your HL. On Saturday at 9:15am I was at the cash registers at my local HL (they open at 9am) and there was NO-ONE in sight. I waited for 5 minutes and still no cashiers, no managers. I set down my purchases and went across the street to Michaels. The service stinks at our Michaels too, they were finally taking out all the sidwalk carts at 9:30 making it impossible to enter the store that opens at 9am. Thankfully they are building a new one across town, maybe they will be better stocked and have nicer/more helpful staff!
Another thing - does anyone's Michaels let them have the coupon even if they left it at home? My mom used to manage stores for them for 15 years. She always had to give someone a coupon if they mentioned it. I guess some (or ALL??) have changed their position on this.
Thank goodness the Manager was no where to be seen because he has eyes like an eagle and watches everyone like a hawk - very unnerving to me even when I am not try to get around the rules!!
Another thing - does anyone's Michaels let them have the coupon even if they left it at home? My mom used to manage stores for them for 15 years. She always had to give someone a coupon if they mentioned it. I guess some (or ALL??) have changed their position on this.
I was told by my local Michaels that when it is a regular 40% off coupon, they will honor it if you ask. If it is a 2nd coupon that week (special one) they cannot honor it unless you have it in hand. I don't know why there is a difference, was just informed there was.
I found out when My purse got stolen and cards used at Micheals that if it's not in their policy then they don't have to do anything, IE: check ID.
I worked at a few different places when I was a kid (Including that M place Grrrr). I was one of the ones that went out of my way to help someone. Yes at times i was treated poorly, but most of the time I was thanked and praised to a higher up. I had a problem with co-workers just sitting there watching you do everything and not helping even when asked, or helping but it is a huge inconvience.
I have been known to go out of my way to tell a "Boss" How good or how bad their employee(s) are doing.
I have also been one of the ones who makes a big fuss when I see a MGR chew out an employee infront of me. I think that is something that is to be delt with behind office doors, not infront of a customer.
I agree if you work somewhere it is a job you choose to accept it, if you don't like it go work somewhere else.
But I have noticed there are alot of young people who will just settle for the lightest thing they can find. It's like there is no work ethic in alot of our youth these days. But they don't understand that someday they may want to do something more and that will be the time that a MGR will look at an App. or Resume and say well I'm sorry you don't show anything that will make me want to hire you. Then waht will they do? Can you say" Is that bean or beef as in Moo Cow?"
cCc
At my first job, which was a pharmacy, we had to count the change back to the customers. This was back in 1997 where cash registers tell you the amount, but the manager I had was very greedy with his money and had to scrimp and save as much as he could. He would always look at our paycheck very closely-I guess to make sure there were no mistakes in me getting a little extra-which never happened-he jusy had to make sure.
Anyway, back to the money-he taught us to start at the next penny amount, go until you reach nickel or dime and count up from there until you get to the dollars. For example, if the amount is $2.04 and the customer gives you $3.00, start counting at $.05 with the penney, then go to the dime which would be 2 in this case, then to the quarter, which would be 3. Anyway may be confusing to ya'll, but it helped me learn how to give change back to the customers-and I didn't have to do the math in my head-I always hated math in school. Of course I still made mistakes-who doesn't??
Yes, that is the proper way to make change. The point that was being made is that if someone gave you a ten and 4 pennies, how would you count back? You would start with 2.00 instead of 2.04.
Diane
ok i have to reply to this being one of the supposed youths(21) not all of us are rude and lazy. the job i had in high school was at my local ben franklin with manual tills and i can count change like nobodys business, i was also properly trained by the people that owned the store. has anyone stopped to think that maybe part of the problem is the fact that most parents or elders dont make sure to teach their children any values, so yes its rude and annoying when you get bad customer service ive experienced it myself on several occasions, but some times its not the one person but the entire environment and situation. and on a side note both my hl and michaels has great service. julia
not that long ago i decided to go back to work after being a stay at home mom for several years. thinking that i would enjoy working at Michael's since there is not much in the store i havent tried i applied. the manager told be thanks for applying but no thanks to hiring then proceded to tell me that he would prefer a high school student who had no family to take care of rather than a older person with responabilities. hello who do they think would know how to help customers more. teen queen or someone who can answer questions from experience. that is the problem with most stores now.
....he would prefer a high school student who had no family to take care of rather than a older person with responabilities.
That is just a red flag that they expect to work their employees to death with no regard for family, free time or other responsibilities. The job comes first, no matter what.
Blows me away when I see help-wanted ads that indicate "must be available to work any shift". oh sure! it's not like I have kids to arrange daycare for, or a family I want to spend time with, or to make any kind of plans at all. No .... they expect me to sit by the phone and be on call 24 hours a day ... for barely more than the minimum wage they are paying.
I don't think so, Tim.
How sad! Customer service seems to be almost non existent!
I've had excellent experiences with Michaels and JoAnn's in my area. Don't have a Hobby Lobby in town.
....he would prefer a high school student who had no family to take care of rather than a older person with responabilities.
P.S. This manager is also an idiot if he actually said that to someone. Has he not heard of the age discrimination laws? There is also something called "adverse discrimination" (i may have the term wrong, so any HR people feel free to correct me). It's why certain questions are not allowed to be asked, because they adversely affect one sex over another. One example is "Do you have babysitting arrangement taken care of?" Since more women are the primary caregivers of children, then this question affects women more than men..... ergo it's adversely more discriminatory to women than men.
So for his to say he doesn't want to hire "older" people but wants to hire a teenager "with no family" and responsibilities (no family? is he only hiring orphans?) is sex and age discrimination.
This guy is a lawsuit waiting to happen.
ok i have to reply to this being one of the supposed youths(21) not all of us are rude and lazy. the job i had in high school was at my local ben franklin with manual tills and i can count change like nobodys business, i was also properly trained by the people that owned the store. has anyone stopped to think that maybe part of the problem is the fact that most parents or elders dont make sure to teach their children any values, so yes its rude and annoying when you get bad customer service ive experienced it myself on several occasions, but some times its not the one person but the entire environment and situation. and on a side note both my hl and michaels has great service. julia
Must jump in here again. I, by no means, think that it is the "youth" of our country who don't know how to make change or give good customer service. These rude, ignorant people come in all sizes, shapes, and ages! These people who don't teach their children any values probably have none of their own to pass on. People expect our schools to teach all these things. They "don't have time" at home.
Diane
....he would prefer a high school student who had no family to take care of rather than a older person with responabilities.
That is just a red flag that they expect to work their employees to death with no regard for family, free time or other responsibilities. The job comes first, no matter what.
Blows me away when I see help-wanted ads that indicate "must be available to work any shift". oh sure! it's not like I have kids to arrange daycare for, or a family I want to spend time with, or to make any kind of plans at all. No .... they expect me to sit by the phone and be on call 24 hours a day ... for barely more than the minimum wage they are paying.
I don't think so, Tim.
Going through this now with my job.
I cry to/from work.
I am praying that this either get worked out or the money be found to get licensed and get baking legally (can't bake for $$ until then because I have the health department watching me).
I can't take much more of missing church and never seeing my family.
We need the $$$ desperately & they know they have me in a win/loose situation.
Wow, I enjoyed reading all of your stories! I have to tell you, I never took a retail job, and I am 29. I have a lot of friends still in those positions and they tell me customers are he** when you do it day in and day out, every day.
Then there are the uneducated, arrogant teenagers/young 20's who think they are worth more than their $6.50 an hour. But they will learn as they got older (me too!). I worked as an Administrative Assistant at a call center, recently, while I was pregnant and doing work for a temp agency. It was awful. The agents would cry on their way up the elevator. Dreading even stepping foot on that big floor. Customers were so rude to them, and all they were there to do was help! (this was a support center for fax and printer). I never had to answer phones, the entire 2 months I was there, but I would often listen in. I never realized what kind of pressure the agents are under. This is who is listening in on every call:
1. The agent (taking a call)
2. The supervisor (listening in on ten or eleven people all day, so 1/10th chance at any given point during any time he is listening)
3. The quality control team (6 people who sit in a seperate room all day listening in on 200 agents calls, and grading them)
4. The supervisor's supervisors (3 for 200 people)
5. The fax and printer manufacturer's people (very occasionally)
Their raises, bonuses and actual jobs depend on making sure the customer a) gets off the phone quickly b) doesnt ask too many questions so they can get each call in under 6 mins for instance c) have a polite tone at all times and many many other things.
Anyway, it is a totally demoralizing place to work. So since this experience, it has given me new insight as to customer service and what people go through who do this sort of work. 
I'll jump in here. I worked for kmart for like 3 years, was a customer service/checkout manager after all of 3 months....(I'm a good worker). But these idiots you have to manage...they act like they can't do their job. And actually, don't throw tomatoes, it is usually the older women that gave me more of a fit. They didn't want to take orders from a younger woman...urgh. Granted I was in HS/College, but still, it isn't my fault that it's my job to tell you to stock shelves, or go stand at the end of your isle.....
And I hate that. If I'm in a store, and there is a cashier with no one in line, they should go to another line and get a customer....duh.
I was in Wal Mart the other day, I bought a fondant cutter, like all of 2 dollars! well, I stood there for a good 5-10 minutes to buy one thing. And the chick in front of me bought 7 folders for school and 16 paper notebooks. The dumb cashier rang them up ONE AT A TIME.....URGH. And she was terrible slow about it.....
All I can say about the HL cash registers is that I know how expensive it would be to computerize them. A regular cash register costs about $300-$600 and a Point-of-Sale system can cost $20,000+ for one store plus the cost of software updates, user licensing fees, maintenance fees and an IT guy to coordinate them all. I can only imagine what the costs would be for a nationwide chain.
But they are a big chain and surely they should be able to set aside enough profits to invest in a system, it's not like they are a small mom-n-pop shop struggling to get by. It sure would improve inventory control. I wish we could afford a system where I work, but there just is no money for it.
Well, after a really crappy week or two . I finally got great service ffrom someone! I just wanted to hug her! I ordered some coffee and flavorings from Capella. I forgot to specify my flavor for my free bottle and they called me! Very kind people!!! I thanked them repeatedly for their great customer service. I've had enough drama in 2 months for a lifetime! My Mom called me the Drama Mama today. Working with MT, and DH's sudden jealous streak. I'm ready for my calm drama-free life to reappear!
Elle
All I can say about the HL cash registers is that I know how expensive it would be to computerize them. A regular cash register costs about $300-$600 and a Point-of-Sale system can cost $20,000+ for one store plus the cost of software updates, user licensing fees, maintenance fees and an IT guy to coordinate them all. I can only imagine what the costs would be for a nationwide chain.
But they are a big chain and surely they should be able to set aside enough profits to invest in a system, it's not like they are a small mom-n-pop shop struggling to get by. It sure would improve inventory control. I wish we could afford a system where I work, but there just is no money for it.
I agree 110%!! I have thought this many times when I go in my Hobby Lobby. They used to be a little mom and pop ages ago, but why dont they upgrade now? It must be that their CEO or COO is frugal or afraid of new technology. Maybe we should have this person stand in a long HL line, behind a woman with a huge bunch of artifical flowers, each a different stem
Quote by @%username% on %date%
%body%