What Would U Make Of This...unhappy Customer Soooooo Long
Decorating By notjustcake Updated 26 Jul 2007 , 1:55pm by CarolAnn
ok so a so called friend, calls me cause a coworker wants a cake similar to the pink and yellow in my galleries, except she just wants it a regular tiered cake, she wants the stripes and circles skip the candles, for a shower. My so called friend says well she's on a budget I was debating giving her a discount until this girl said her coworker is on a budget....
so I gave her my regular price for a 8" & 6" stacked cake iced in buttercream with fondant stripes and circles/spots..... then she didn't want it anymore instead she wanted 24 cupcakes I charged her $1 a cupcake then realized I should have charged more or stated a minimum order of so many cupcakes. She wanted one dozen chocolate, one dozen vanilla
her color lime green, baby blue, brown, and teal 
I told her the difference between a smooth top cupcake and a swirl and how hers would work better smooth or the circles would not work. ok not my taste but she wants it like this for a reason so I do not arguee that.
She wants only circles and the center she ones in different color so I rolled fondant in the colors cutout large circles then inside a smaller circle and just mixed and matched turned out to be more work than I thought I wasted basically a whole cake mix with the left overs! Anyways in the end the cupcakes looked like spaceships!!!!!!!!!!!!!!!
That's what she wanted 
ok so my so called friend is a backstabber, gossiping queen, poster child to keeping up with the Jones's, liar, loves acting like something she is not and she thinks she's skinny!!!!!!!!!! 
Anyways I can't stand this girl and she calls out of the blue with this order for her coworker.
Anyways I'm waiting for the girl to show up to pick up her cupcakes and so called friend calls. She starts talking about how she had to file for bankruptcy because they coulnd't keep up with the minimum payments for her 100,000 credit card debt 
anyways 
i'm just rolling my eyes I can't stand people that share that much information
so then I see her pulling up to my house she came to see how the cupcakes look. " They are cute" she says
so I gotta continue making this other cake and her friend is running late so she calls her friend and volunteers herself to take them to her house.
Her coworker is very greatful ok so she saved the day yay!!!
She pays me and off she goes. Few minutes later she calls
"want the truth?" she says
I say yes
"She didn't like them" she says
it did not match with what she wanted
and basically nobody liked them, there was not enough icing on them, and she wanted was for a few cupcakes to be in the colors she wanted 24 cupcakes in 4 different colors then add the circles with fondant with the middle circle one color and the rim another color for $1 a cupcake!!!! What a mistake have I made ! but she never told me she wanted different colored cupcakes, she only talked about the circles!
Call it a misunderstanding.
Anyways my friend says someone in her party said "you are going to call her right?" and that she was hesistant and said yes
she also said she might try to get a refund and that poor her her husband had to go buy green balloons to match the cupcakes cause I had made all cupcakes green!!!!!!!!! and they did not have that many green decorations.
I usually don't state my opinion about people in case they might be reading, but if "Katie" reads this and what I said about her I also have no problem saying it to her face,
Once another parent at my DD's school said something about my cakes and my dear friend thought it would help me to know so she told me what this mom said.
She is also always throwing hints for a free cake but with 5 kids she's never ordered one from me.
She had also told other people that basically I have nothing else to do but cakes! This girl is evil and when she opens her mouth is to hurt people.
Anyways she came and basically told me my cupcakes were a total failure and I think she should have let the customer decide that on her own and tell me herself she was unhappy with my baked goods.
My so called friend is very picky everything has to match type of girl,
I am sure she went in there with my cupcakes and her stuck up self put them down cause they did not match perfectly!!!!
She said the decorations were in the colors that were on the cupcakes so what's the problem!!!!!!!
My husband was so pissed!!!!!!! he said I am not answer her phone calls or let her in the house and that anything she is in the middle of people end up fighting or upset and she is always the good guy. u know those kinds of people
Well when she told me she might be asking for a refund I told her if she wants a refund she can bring the cupcakes back I know she used them because her husband went to buy balloons to match everything and then the usual gossiper line"BUT DON"T TELL HER I TOLD YOU THAT"
ok so what do I do with this I almost want to call this lady and say Katie told me how unhappy you were with your cupcakes I would have been ok if you brought them back and I would have given you a refund," that would not make her happy and maybe this other girl learns to mind her business sorry so long
The obvious answer is lose this chic as a friend! She isn't one!
I have zero tolerance for those who pull the "don't tell them I said...." because they prefer YOU bear the brunt of the anger instead of them being part of it! Well, sorry, darlin', you ARE part of it and I am not taking the hit to save your sorry a$$!
I would have no problem relaying everything she said to the client who she claims is unhappy.
Your hubby is right on! She is not "the good guy". ..... she manipulates the conversation ("dont' tell them I told you!") so she never actually LOOKS LIKE the bad guy that she is!
My mother was the Master Manipulator and there's a reason she was cut out of my life almost 15 years ago.
You do NOT need this person! Give your hubby a big hug and tell him he's the smartest man in the world! He deserves it!
Thank you I totally agree, it's ok for our husband to put their foot down when needed!
I agree with indydebi on this! The "don't tell her I told you..." person is the person to avoid and unfortunately they are everywhere!!! 
This is the type of person that loves a drama or crisis and will make it if she can't find it!! Also, I would bet that she has over dramatized the buyers thoughts!
I have a friend that is like this and she will make stuff up on purpose just to make herself look big and wonderful! Your so called friend probably twisted the words around, so she looked important in this deal.....and made up that the cupcakes were not a hit!
Shake her off!!!!!
OMG what a wench.. I'd call the client and say that you heard from "Katie" that she was very unhappy with her order and that you would like to offer her a however many% discount on her next order if she should choose to order from you again. I have a feeling that this woman isn't as unhappy with the product as "Katie" says she is. People like her make me mad.. cut her off. Just tell her that her negativity is making your life miserable and you want nothing more to do with her *click*. Thank you very much.
My mother was the Master Manipulator and there's a reason she was cut out of my life almost 15 years ago.
OMG are we related??? We must be since we have the same Mother.
I can't believe this story. I would call the lady who wanted the cupcakes and tell her "katie" said she was unhappy, and you are sorry to hear that but you made the cupcakes according to what you thought she said she wanted. Then say you are sorry for the misunderstanding, and offer her a good discount on a future order.
You don't want her bad mouthing your business. I think that after she understands "katie's" part in all this, and is offered a discount, she will be happy.
I have a friend that is like this and she will make stuff up on purpose just to make herself look big and wonderful! Your so called friend probably twisted the words around, so she looked important in this deal.....and made up that the cupcakes were not a hit!
Shake her off!!!!!
Look up the true definition of "narcissist". It's really scary!!
Listen Hon, My tolerance level for nonsense is a big fat "0"! and you should adopt the same attitude. You got to quickly ampute her like a bad leg. I don't allow people like that to be apart of my life for a split second. They ruin business, friendships, and most of all they take away your peace. Those are what you call Drama Junkies. Something will always be said or done intentional just to keep a big Ol' mess stirred up. If you like the confusion constantly and the insults keep her in your life but if you seriously want to see success and peace you need to find better friends, believe me they are out there. I would not settle for her.
And thumbs up to hubby, he knows how to do it.
I hope that you make the right decision.
Cynita
I really feel bad for you because you are the innocent one and you have mean spirited people out there that want to be apart of your life just so that they can make you feel miserable. Simply because they are envious and jealous of you. Wake up before you find yourself in a worse situation.
Cynita
If that happened to me, a "friend" would be hard at work, covering for me and convincing the coworker how great they were, not the opposite! Dump the drama queen, you'll be better off.
As for the actual customer, there are two ways you can go. 1. Since she didn't call you about a problem, let it go since chances are your 'friend' is exaggerating. 2. Call the customer and offer a credit towards a future cake. If she wants $$ back, tell her that what she paid was heavily discounted and only covered ingredients, and had she paid the usual $3/cupcake you would've been able to offer a refund.
Good luck with it all, and don't sweat it! You did what you were asked to do, and can't be expected to be a mind reader!
To be honest, even though I LOVE cakes, it is just a cupcake! Why should they go and buy balloons to match the cupcakes? I seriously doubt if the guests are going to care. They will be happy to eat them and that is it. I am sorry she didnt like them, but as long as there was nothing wrong with them from a taste standpoint, I see no reason to sweat it. Just say " I am sorry we miscommunicated on the order" and be done.
I agree with what Indydebi said about someone saying "Don't tell them I said"....why tell it then. I would call the person and see if they were unhappy with the cupcakes......you have that right as the person who made then to find out if your customer was happy or unhappy with them.
As for your friend.....she does not sound like much of one IMO. People like this are trouble makers, I for one have enough troubles in my life I sure don't have room for a trouble maker. I am like my mother..."what ever I can say behine your back, I have no trouble saying to your face". How could she be a friend if she treats you this way....friends aren't like that, I learn this the hard way over 27 years ago, from someone I though was my friend....hubby, would tell me all the time, she is going to hurt you (feelings & heart wise).....well hubby was right, I was wrong.
I have a best friend now for more then 14 years....she is the true meaning of a friend and I love her like a sister. Call your client find out if this is true and dump "Katie".....you don't need this kind of chef in your kitchen messing up your recipe of life!!
Good Luck!
God Bless,
Sharon
I don't usually deal second hand for an order. If a friend of a friend wants a cake I usually phone direct or have them phone me directly. As always, things get changed in the exchange of passing info on from one person to the next. I would phone the friend and let her know up front that if something was wrong she should have phoned direct and said something about it. Let her know what comments Katie had said as I'm sure they were blown WAY out of proportion. Apologize for the mistake and let it go. I wouldn't offer any discount at all since she was not dealing with you directly when any adult with commen sense would have done that in the first place!!! As for complaining about the cupcakes obviously they TASTED good or they wouldn't have been eaten. She got what she ordered through her friend so it is a lesson learned on her part too!
This "so called friend" is no friend, lose her now! Personally in this case I think I'd blow the whistle on Katie and expose her for what she is. I'd call the co-worker and tell her that this "Katie told me that you were VERY unhappy with the cupcakes" and see what this gal says. I wouldn't give her a refund if she asks because you gave her a big cut on them in the first place. Tell her that too. I would NEVER EVER take/fill an order from a go-between like you did with Katie for the co-worker. Katie should have known to have her friend call and place her order with you directly. I imagine it made Katie look good to do it for her friend. Uh huh!
Life is too short to waste time on the Katies in this world. I'd cut her loose and keep my peace.
I would obviously dump the "friend" but I would not call the lady who ordered the cupcakes. Let her call if she is really unhappy. How old is she? Probably old enough to pick up the phone and dial. Let her do her own dirty work if in fact that is what is going on.
Sorry about losing the so-called friend, but I know she will be replaced with a worthy friend down the road....if not 2! 
Totallt agree with CarolAnn!
Sorry about what happened 
I did call and left her a message Sunday she is probably at church, I told her "I was calling because Katie told me how unhappy she was with the cupcakes and wanted to find a way to make up for it", I am going to offer a discount on her next order, I want a second chance with her at least and want to know what she really thought of the cupcakes. Oh I know anyone would be upset if anyone went and spoke for them like she did.
Oh to make matters worse Katie wanted me to make her son this cowboy cake for today and was telling me yesterday. She tought if I charged $70 for it I was like what!!!! 8"6"4" all fondant decorations and piped bandana and jean stitches. I don't think so!
You mentioned that "Katie" might see this thread... is she a CC'er? And if so why? I mean is she a decorator? If so why doesn't she make her own damn cakes and cupcakes lmfao
I think you did right with calling the actual client. No one should come in between client and baker. She had no business calling you and gossiping about what they said if they weren't happy with it themselves she probably would've called herself as soon as they arrived or as soon as the party was over. I do think she just said she was going to call to get "Katie" to shut up about it because it wasn't that big of a deal lol...
ya as IF!! $70 for the top tier and boot maybe!
OMG! Katie had the nerve to ask you to do a cake for HER? Like you need another drama right after this one!
Like I tell my son-in-law when my daughter has PMS...RUN! RUN FOR YOUR LIFE! That Katie has some nerve! If you don't already have caller ID, invest in it and don't answer her phone calls. She is BAD news. People like that live for the evil they can cause other people & you don't need her in your life.
I'm with canoewoman! I recently learned my lesson about third party orders when someone didn't have a cake because the person ordering the cake was checking with her to see if the price was good and was supposed to get back with me and never did. Then the lady who wanted the cake called to see (three hours before the party) when she could pick it up. From then on, if you have a friend, family member, co worker, neighbor, or whoever who wants to order a cake, then they better call and place the order themselves. No more of this I'll call and find out. To me, who in the heck can't get a number and make the call themselves ANYWAY!!!
Ditch Katie! And I wouldn't ever consider doing anything for her. She'd never get as much as a petit four from me!
Drop that "friend." She's not a friend. If she's not adding value to your life and just aggravating you, why do you need that?
WOW> I haven't read all the posts - but I had to say I LOVE that cowboy cake!! It's great! Are you going to put it in your gallery? B/c I tried to go to your gallery to leave a comment and to save it to my favorites..... and I didn't see it there. Love it!
imartsy, the cake is in my gallery,
ohmygoodies- I said about her may be reading this because I used to be found by my email address it takes you straight to the roums posted by me when my username used to be icingandsprinkles same as my email
[email protected] so I changed but you never know who's reading, but I normally don't bash people even if not by name cause they can figure out if I am refereing to them but if she does read like I said it's not like I won't tell her in her face
I normally don't post in threads that aren't the "how do I" type, but I wonder about that Katie...
She's filing for bankruptcy, she pays you for the cupcakes and then will be reimbursed when she gets to the party, and now she's hinting for a refund?
Sounds to me like she's trying to make some money off you.
Deanna
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