What Would U Make Of This...unhappy Customer Soooooo Long
Decorating By notjustcake Updated 26 Jul 2007 , 1:55pm by CarolAnn
Well got a call from customer turns out she was unhappy with the cupcakes, that they hardly had any icing on them, I told her that explained to her between a swirl and a smooth top and she said she said I said it would be like a smooth scoop of ice cream on top made from buttercream, what!!!!!!!!!!! not a swirl, that she did tell me she wanted different colors for the cupcakes I told her I thought she refering to the circles. Then she says that they only had one circle on the cupcakes and wanted more than one circle well she wanted one circle with the center one color the outside a larger circle in a different color cupcakes are not that big to be able to do a circle big enough to do all that to, then add more I used a small cookie cutter to make the larger circle then the hole from one of the tips to make a smaller circle on the inside, I don't know how to fit a few on top of a cupcake? circle is as small as it can get cupcake not too big anyways. then I added circle with my tip 12 to looks like diffent colored dots so it had more dots but I could fit another circle?
Anyways she says her friend from Houston came and it was a special day and she was very dissapointed, I told her it was too late for refund, but i did offer 50% another cake and she said she will pass. I told her than you and I was truly sorry. She also did not mention anything about the taste I am sure she probably thought they tasted bad too. Well can't make anybody happy I thought I understood what she wanted guess not next time she should call a bakery
I am sorry that the actual customer was unhappy (maby katie spent the whole party convincing her she should be unhappy, I've known some people who would do that). my fav. part of the story is that katie called just to ask "want the truth?" I am sure she phrased it to imply that she is a friend and wants to spare your feelings (ultimate manipulation trick) I agree with everyone else, she likes the drama and turning people against each other, and she is the good guy to let you know what a horrible person everyone else is!
I'm letting her go even if my cupcakes sucked or not, I am tired of her talking the truth a little too much is not a true friend my life was fine when she was absent every now and then she pops her head in she messes up something anyways my husband doesn't want her in our lives anymore too bad for her.
Neither of these two people sound very trustworthy. Perhaps they deserve each other as friends!!
I find it very interesting that people "on a budget" ran out and bought more decorations too!
It always amazes me how people become "friends" when there is something they want or need from us....and usually at a discounted price. Unfortunately there are many, many people in this world who need to check the dictionary and become familiar with the definition of the word friend.
IMO I think maybe she was complaining about your cupcakes because you didn't "pay attention" to the "hints" they were making about being on a budget. Like they were expecting you to just GIVE them the cupcakes. With "friends" like that, who needs enemies...
People like your so friend katie, need to go live in a 3rd world country and see what life it's really all about.
Best of luck to you and I agree with your husband, do not answer her calls or open your door for her. Of course the customer is going to be unhappy, she had Ms. Instigator as her coach.
Best of Luck.
I'm so sorry the actual customer didn't like the cupcakes..It sounds like you put so much effort into them.... I got a cake for my son's first birthday that I didn't like (but it was through a store bakery) I was only mad because the cake was showing through the frosting and I spent a good $40 on it, I expected it to look decent...I would have complaned but it DID taste good... It sounds like she's bitter about something else...Her special friend was in and she was disappointed the CUPCAKES didn't look how she wanted them to? It's a cupcake vs. visiting an old friend...Somehow the cupcake shouldn't have had that much importance..I think she just wanted you to feel guilty..
Oh yeah I can just hear it now, I know this mom at the school because of course she would not call me her friend (because to her standards I'm probably just ghetto) she makes cool cakes I'll call her for you and get you a deal! turns out I did not give her a deal because of Katie and ended up finding out she was the Mom of a boy my DD was in Kindergarten and have been in school together since I know her Son but don't know her but it was her sourse the reason why I reconsidered the discount! sorry for the misunderstanding but also do believe there was some coaching there by Katie, that didn't help! She is very opinionated!
As I said earlier I'd never deal with a go-between. It's nice to get clients by referal but always best to deal directly with the person wanting the cake. She should have called you herself with her order/wishes for the cupcakes. Maybe Katie dear said "hey, I'll call her and get you a great discount" and hey, it worked. In my opinion a big deal has been made over a few cupcakes and the client herself should have called to make the whole transaction. Then she's offered a 50% discount and says "I'll pass"???? I think maybe she and Katie deserve each other. If she calls at a later date and to say "hey, I changed my mind, I'll take that 50% discount now" I'd say "I'm sorry that offer is no longer available."
Like I said "Life is too short..........."
"hey, I changed my mind, I'll take that 50% discount now" I'd say "I'm sorry that offer is no longer available."
Like I said "Life is too short..........."
very well said it's exactly what my answer will be
No advice, just wanted to say I'm sorry this happened to you. It is maddening to have people try to scam a cheap deal out of you. But it is also hurtful when it is a so-called "friend" who is digging the knife in your back. I'll bet from now on you will always be booked when Katie calls!
Is this "Katie" person from Visalia? Because the craziest person I've ever dealt with in the cake business was named Katie!
[quote="luvbakin"]
My mother was the Master Manipulator and there's a reason she was cut out of my life almost 15 years ago.
OMG are we related??? We must be since we have the same Mother. 
quote="luvbakin"]
WOW, I think I must be related to both of you - I had the same mother too!!!! 
YEP, that chick has to go - NOT A FRIEND!!!!!!!!!!!!!!!!!!!!!!!!
Now, I have read all these posts and drama and all I've got to say to these people is "COME ON, they are CUPCAKES...just cupcakes PEOPLE" I mean if cupcakes can ruin a party, that party didnt stand a chance to begin with, look inside, get some new friends...
You could serve my friends storebought cake and they would still hang out and laugh just for the company. Heck, my daughters birthday was a week after katrina, we had no electricity and I made her a cake by hand in a gas oven in dad's garage. Family was there, we were sweaty and tired, still in shock and I think it was still more of a party than these people had! I think they need a reality check...cupcakes do NOT ruin parties, people ruin parties!
ok off my soapbox-
Rose
Discounts for friends of friends? Mmmmmmmmm I don't think so.
I give co workers almost a 50% discount on cakes because aside from them not being too picky on flavors, yellow or chocolate...I run with whatever design they suggest so I can get the portfolio up and running.
One hand washes the other sort of..but I did have something similar happen tome,
one of my co workers told me her God Daughter was turning 15 and she wanted to pay for the cake. I spoke to the mother and was told that if I didn't charge HER for the cake there would be no order placed.
this is the cake she wanted, but she wanted it to be a 3 tier cake with taller layers..
http://flickr.com/photos/dedscakes/517112061/
( the cake belongs to someone very talented...beautiful cake, but not one of mine)
Well, I gave her 2 options, I could make it in buttercream at 3.00 pp with the fondant accents or all fondant at 5.00 pp.
She told me that she had just spoken to someone or someplace that would do the cake for 3.35pp.
I happily told her to buy it from them.
My prices are my prices for a reason. I pick and chose WHO I give a discount to.
Everyone knows everyone once you start giving discounts and I can't afford to stay in business giving away what I make!
With friends like that, who needs enemies?? Literally!!
I recently made a 21st cake - my DD's BF, who is also a neighbour and DD to my BF! (does that make sense?) Of course, the cake was a gift, and given with great pleasure! Now, all of DD's school friends who were at the party (most of whom have NOT kept contact) are suddenly turning up and asking for a 21st cake AS A GIFT! I doubt very much whether I or my daughter would be invited to these parties under any other circumstances, so... I DON'T THINK SO!!!
OZCookie, I'm appauled!!! I have NEVER had anyone ask for a freebee. NOT even family. They always offer to pay, no matter how many gift cakes I've done for them. I do freebee's for our close family and my very closest of friends. It's always my gift and I don't feel compelled to get anything else, since no one else can give them a beautiful cake. And I do the "I've been wanting to try this" thing, so like eggshells said, I'm adding to my portfolio. But NEVER EVER have I had someone with the cohones to ASK me for a gift cake! Gorgeous cake BTW, can see for sure why they'd want one!
wow looks like I'm not alone here Katie's numbers are being blocked from my phone "there number you have dialed is not accepting calls from this number at this time" that should tell her everything
wow looks like I'm not alone here Katie's numbers are being blocked from my phone "there number you have dialed is not accepting calls from this number at this time" that should tell her everything
Wow, she obviously doesn't count you in one of her lists of friends.
going OT, but wanted to tell Oz great cake! As I now say on my photo web page, that was "a cake custom made for someone special". For the other gals coming out of the woodwork, that design should not be available to them, it takes away the exclusiveness (is that a word?) for the original recipient. Let them have their own custom exclusive design, to fit within 
their budget, of course. Then attend the party with a separate gift that fits within your budget for someone you haven't had contact with.
Notjustcake - you are blocking HER numbers from YOUR phone so she can't call you? Did I understand that right?
I have a neighbor who i do cakes for off and on and she usually pays me in trade (she sells candles) which is fine wiht me because it saves me having to buy candles myself lol. she does offer to pay cash or however i want payment so she's not taking advantage of me there. sometimes she'd buy supplies and compensate in fewer candles or if she doesn't bring supplies over she gives me extra candles.. it all balances out. it usually depends if i tell her what supplies i'm low on etc. she tries to get as many supplies for me as she can unless its a special one i have to find in a cake store that she has no clue what it is lol.. plus our nearest cake store is almost an hour away 
yeah....she's blocking Katie. Great idea.
And.....I have to know.....HOW do you do that? I have some people I could block from time to time!
Oh, do you think I could block my mother's phone call that way ??? 
, it would make my life easier sometimes.
...cupcakes do NOT ruin parties, people ruin parties!!
I love it!
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