hi there, we made a wedding cake for a couple. we delivered it a day (at 9pm) before the delivery date to the venue and were told by them that the cake would not need to be moved as they had no other events on.
the next day we get a call from the bride saying she is really peed off that we delivered it a day early and not informed her, she said the cake was damaged an said i had an hour to rectify it.
i phoned the venue to ask if the cake was damaged and the let it slip that they did move it, stored it in a warm dry store, and then had to move it to show her the cake; the cake was pretty heavy but was supported very well using around 10 8mm dowel for each tier.
she stated to me that she didn't want it on display and that she threw it away, but then she has left a negative review on a website stating "we couldn't bring ourselves round to cutting it in front of our guests"
i have stated to her a few times that she needs to return some of the cake to test the consistency to determine whether or not i was at fault or it was the the venue for moving, misplacement and storage, the venue have now said that they didn't accept responsibility of the cake yet they were happy to move it round?
we need any help as we got a letter saying she wants to take us to court, as a person and not a company.
the cake was simply bulging from the sides, it looks like it was placed hard on the side.
should her complaint be with me or the venue?
she wants a refund under the sale of goods act, yet she has no product to return.
any advice is appreciated.