Originally Posted by jenmat
Oh my goodness.
Unless it was agreed upon that you deliver the cake a day early, this is on you. I'm not sure what the venue would be responsible for in a legal setting, but morally, if that cake was out of your hands and control 24 HOURS before it was supposed to be, I would be refunding fully and learning a big lesson.
A venue isn't going to care about the cake like you would, and how can you expect them to? It isn't their job to store a wedding cake overnight unless both they and the bride agreed to it. IN WRITING.
And then there should have been directions to the storage- which you both had a copy of, including signatures.
If we are all mistaken and this was agreed to, then the venue does have some culpability, and I apologize for my assumptions. But even then, it is up to us, the experts to know what is best for the cake.
Can you post the pictures for us? Was the letter from the couple or drafted by a lawyer? Are you working for someone else or do you run the company with a partner?
I'm sorry this has happened but I would try to rectify this situation ASAP to avoid further damage to your reputation, the longer this goes unresolved the angrier she's going to be.
For the future I would get written acceptance from whoever accepts the cake and responsibility for it as well as a picture (I'm sure you've already thought about this now). At this point it's your word against the venue or coordinator, tacky that they are saying they didn't accept the cake. However, I would never set up a cake that early. Early enough to have ample time to fix any issues from traveling and to slip out also I have a time set with the bride (and with the venue if I haven't dealt with them before-just a call the day before to make sure they have a sturdy table, etc.) stated in writing on my contract when and where the cake will be delivered and contact info for a secondary person (mother, coordinator, etc.) who will be signing off on the cake.
Basically, the earlier you setup a cake, the more chances something can go wrong! Yes, they shouldn't have moved the cake or thrown it out (I'm confused as to who did this) but part of our job as professionals is to anticipate and avoid any action that will put us in situations like this. Regardless, it's done, you've obviously learned a difficult lesson from this. You should speak to your lawyer about verbal contracts, hopefully it won't go that far but for the sake of your business I'd do whatever possible to fix this as soon as possible. Good luck and keep us posted.