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Bride Claims a few Guests said Cake Was Dry/ Undone

post #1 of 53
Thread Starter 

Hey - I did a fabulous cake for a bride 6 tiers each tier a different flavor. Bride paid most of the cake and since I knew her I agreed to have her pay me the balance the following Monday...

 

On Monday I get a call from the bride saying some people (3 or 4) complained to her that one of the flavors were "dry" and someone said it was "undone".. This was interesting to me because I leveled the cakes and had left over none of which tasted dry or undone - also the wedding coordinator told me people said the cake was good - and a comment on FB saying the cake was good (mind you idk which flavor they were talking about)....When I went to pick up my cake stand (the reception wasn't over yet) I was able to go in the back and see the cake being cut...the servers told me lots of cake was left over because they took a while to cut the cake (reception started around 6  - went there at 10 and they were still cutting cake - and guests were leaving as i walked in)

 

I would really hate the bad publicity and agreed to take off a small fee (since she still hadn't paid balance and it was only one flavor) (mind you her cake was already discounted :).... Funny thing about this entire scenario was that the flavor she said some guests said was dry and another said was undone - the same batter was used for 2 other orders that weekend and both clients claimed it was the best cake they've had!!!

 

How should I handle this since it was only 3 or 4 guests and I know there is cake left over (but that's because of the guests leaving) 

 

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

post #2 of 53

How many guests had cake? 100? So 3 or 4% of them didn't like it? It's no big deal, really. Was it a scratch cake? Some people find scratch cakes dry if they are used to cakes made with box mixes. If over half of the guests found it dry I would be concerned. But you yourself say it wasn't dry, and got good reviews from other customers on the same cake, so I wouldn't worry about it. You don't give her a discount because less than a handful of guests didn't like the cake. By the way, I think it's pretty difficult to have a cake that is both dry AND underdone. If its dry, it's usually overdone. Underdone, would not be dry...

post #3 of 53
Quote:
Originally Posted by Dayti View Post

I think it's pretty difficult to have a cake that is both dry AND underdone. If its dry, it's usually overdone. Underdone, would not be dry...

www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

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www.VeryDeliciousDesserts.com

https://www.facebook.com/pages/Delicious-Desserts/207874222593145

 

It's never "just cake!"

 

You may get a cake for $way to little but you won't get this cake!

Animal
(4 photos)
 
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post #4 of 53
"Thank you for your feedback. I'm confused, were they saying it was dry or underdonem Certainly couldn't be both. Either way, no you aren't getting any money back, so don't bother trying. Now go enjoy your honeymoon and find another vendor to try to recoup your overspending on."

Kidding, of course.
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post #5 of 53
Quote:
Originally Posted by cakindiva View Post

mind you her cake was already discounted

This is a common theme among posts where people complain about cheap customers acting like cheap customers. Next time stick to your original price and let the customer go somewhere else.
post #6 of 53

It's been my experience that when people complain in this manner, they are looking for a discount.

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post #7 of 53

Reason number 523984 to require payment IN FULL BEFORE THE EVENT!

 

Good luck getting your money from her.  I'm sorry you're having to deal with this.  :(

~ Sherri
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post #8 of 53

I agree with getting your money in full on all future orders...even from people you already know and think you can trust. If this was a beautiful six-tier cake and only 3-4 people complained about it, that's not a bad percentage. Clients need to understand that when purchasing something for large consumption, there will be those that are hard to please no matter what. That doesn't warrant a discount or refund. It's a chance they take as a consumer. I'm sorry you had to go through this, but at least you did get compliments on the same batter from other clients. If the bride had paid you in full prior, she probably wouldn't have been seeking any money back. But now that the wedding is over and she's probably seeing her bank account dwindle, she's trying to preserve as much money as possible. I hope that's not the case, but I've seen it with others.

post #9 of 53
Quote:
Originally Posted by therealmrsriley View Post

If the bride had paid you in full prior, she probably wouldn't have been seeking any money back.

 

Maybe. But I've seen (and heard from other vendors and bakeries) that people often overspend on weddings. Then afterwards they complain, in hopes of receiving money back.

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post #10 of 53

So using the bride's logic, if you go out for a steak dinner with 10 friends, eat until you're stuffed, have the opportunity to bring the leftovers back home and eat them later, you should get a partial refund from the steakhouse because 1 of the friends didn't like their meal?  I don't think you should refund anything, based on the contradictory "dry/undone" it sounds like she wants some money back. Did the bride mention what she thought of the taste of the cake? I really can't imagine seeking out a bride in the middle of her reception and telling her the cake was bad. I have a hard time with that one, unless they have an ulterior motive. I wouldn't refund anything, I think you might be getting played.

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post #11 of 53

I always get full payment before delivery! and I agree it can't be dry and underdone at the same time. Someone is trying to buffalo you!

post #12 of 53
Quote:
Originally Posted by jason_kraft View Post


This is a common theme among posts where people complain about cheap customers acting like cheap customers. Next time stick to your original price and let the customer go somewhere else.

Absolutely true. I thought it didn't make sense when he said this at first, but it is unfortunately, very true.

 

And there is no "try" to get payment in full before you make the cake there is only "do". Come on ladies, treat your business transactions like business transactions. The more seriously *you* take your business and policies, the more serious others will as well. There is absolutely no good reason to be accepting payment the day of, or after. None.

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post #13 of 53
Quote:
Originally Posted by MimiFix View Post

 

Maybe. But I've seen (and heard from other vendors and bakeries) that people often overspend on weddings. Then afterwards they complain, in hopes of receiving money back.

Yes, and the poor little cake lady, with her often lax policies (or lack of any whatsoever) is often the easiest target. 

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post #14 of 53
Quote:
Originally Posted by AZCouture View Post

Quote:
Originally Posted by jason_kraft View Post

This is a common theme among posts where people complain about cheap customers acting like cheap customers. Next time stick to your original price and let the customer go somewhere else.
Absolutely true. I thought it didn't make sense when he said this at first, but it is unfortunately, very true.

And there is no "try" to get payment in full before you make the cake there is only "do". Come on ladies, treat your business transactions like business transactions. The more seriously *you* take your business and policies, the more serious others will as well. There is absolutely no good reason to be accepting payment the day of, or after. None.

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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #15 of 53

Yeeeeeeees...ha ha! Seriously though! 

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