My 7 yr old daughter was looking over my shoulder and said WOOOOW! when she saw your cake. needless to say...it was far from ugly. as far as the finger nail marks and fingerprints in it...hello...there are guests there...possibly children, and yes even the adults have the need to TOUCH sometimes when something is too cool to just look at. I am saving your very eloquent reply to my files and will use it/modify it in the future should I come across a person like this! Awesome job...on both the cake AND the reply!

Wow...what a Bee-otch....
What did they say when you delivered it? I'm sure you got nothing but praise.

ckkerber's advice is great and I'm glad you emailed the client. I can't wait to hear the response!

Sorry you had to go through this!

I have been reading this whole post all night!!

1) your cake is amazing! Elegant! Perfect!
2) The woman is an old nut-job that can't see anything nice in life! (she sounds like my negative old grammama that lives alone and has no one!) She is going to end up this way!
3) I AM SO GLAD THAT YOU SENT SOMETHING TO THE CLIENT! They are going to think she's crazy!

Sweew! I am so glad I got that off my chest!
Everyone here is so funny! I can't wait to see the response!!

I am glad you emailed him. OK so maybe you will stir up a hornets nest between them...but he was the customer, not her and if he had an issue he woulda shoulda have come to you. Maybe he has a thing or two to learn about tact, he (or the best friend) clearly told her how much the cake cost before it was cut...Heck before I came to this forum I had no idea how expensive a good cake is, or how much work goes into one.

Come to think of it it seems odd that he chose a classy looking cake for such a trashy piece of work! Maybe it's wishful thinking on his part!!

She is a cow and as your CC BFF's, we all hate her on your behalf.

I really hate to hear that you had to deal with such a putz. As I read through the thread, it seems really obvious that either she's a complete $%)(* who's used to getting her way about EVERYTHING and she didn't get what she wanted or they went over budget and now are trying (a bit late I might add) to get money back. You handled it much better than I would have. Please keep us posted if you get a reply. Just keep on bakin' girl!

I, for one, agree with the consensus here. I thought of the bank statement/check clearing....it's been long enough that she's saying to hubby what did you write a check for that was $XXX??

But I also work in a jail...I see lots of craziess....my 'diagnosis' is she is bi-polar...let's get her some drugs!!!!

Oh, and like justfrosting said, "we all hate her on your behalf."

Don't keep us waiting when you hear back from the customer.

You wasted Diet Coke?!?! OMGosh.

Sorry for making you pee...

Top 6 reasons she did not like your cake.
1. She wanted a bigger gift and the price of the cake took away from her gift.
2. She wanted a discount on another cake.
3. She wanted a refund to get the birthday present she really wanted.
4. She was mad that she was given a surprise party.
5. The was a second cake.
6. SHE IS AN IDIOT!!!!!!!!!!!!!!!!!!

Your cake is beautiful and a classic.
I think for your piece of mind that contacting the person that ordered and paid for the cake is a smart decision to get their feedback. You did not say what their response was when you delivered the cake. Maybe someone else brought a cake and she thinks that their cake was yours. Hope they respons soon.

No. 7 Her husband and best friend had an affair while arranging the party and she's taking it out on you!

nicolevoorhout--Good One
8. She wanted a cake from Duff.

Some people are just down right nasty. This lady is one of those people. Your cake was very elegant and beautiful. She is, for some reason, just mad at the world and has decided to take it out on you. Don't give her words a second thought. You just keep making your beautiful cakes and keep your chin up

Lazy_Susan

#9. As a little girl she always dreamed someday she would become a world class cake decorater. As luck would have it, her wilton instructor dashed her dreams after failing her when she could not make a BC rose....



oh...wait, that was me..

Seriously, I checked out all your cakes and you are an amazing decorator. She was a lousy customer.

Posted: Thu Jul 12, 2007 12:30 am Post subject:

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No. 7 Her husband and best friend had an affair while arranging the party and she's taking it out on you!


10. and they are running off to get married and she is worried you will make them a cake that is just as gorgeous!!!!

Your cake looked lovely! Don't pay any attention to that lady. You have had to many good comments on you cakes to let one fuddy duddy bring you down. Keep up the good work on your cakes!

No. 11

Her party is over and she's no longer the center of attention.

bingo, Brandi!

Who needs psychotherapists to get to the root of people's personality issues? We can take a complete stranger and figure out her selfish, bratty motivations just by a little CC collaboration.

I still want to know how the WITCH thought she had a right to complain about how bad a cake tasted when she admitted that she wouldn't even eat it???

I would have said, "Oh sorry, I can only accept complaints about taste from persons who actually consume the cake. Anything else is just hearsay & not admissible in a court of law."

What I write now may also make some of you PYSL but there is another rather more sad explanation for her behaviour.

Contrary to all previous theories I believe this is a woman with extremely low self-esteem and huge guilt complex!!!

She doesn't feel worthy of having received such a wonderful gift nor does she feel worthy of having so much money spent on her - exacerbating her feelings of guilt! The focus of her feelings is the cake!!!!!

She broods on this for a week and a half, and then lets fly and lashes out with all the accumulated venom at someone who who is not family or friend, but who was directly involved in the production of her present. so she 'gets it off her chest'.

This does NOT justify her excessively vicious and vile comments and unwarranted email - my first thought was that I would have told her I couldn't enter into an correspondence with her as she was not the one who bought the cake.

Mind you, having read all the posts I also wonder if something happened to the cake you made and someone came up with a less than scintillating alternative!

oh wow, i have this massive headache and i thought id read the first page only and ....i just finished page 6....plus im eagerly waiting for hubby's/best friend's reply......she kept going on about the price, which is a little strange, because if i got that wonderful looking cake for my surprise party, i would be thrilled ! If there were fingernail marks etc (like she asserted) then it would have been advisable if she emailed u right away about the cake and sent it back for a refund.

Bottom line is, she's lying. She probably thought she cld scare u into giving her a refund, so its great that you emailed/contacted the hubby/bestfriend.

i had a client complain about a cake once, ..she called me the next morning and said that they didnt cut it because it was so terrible (when she came over to order the cake, i drew her the picture of a 3d train engine and a train station) but when i sent it to her, she was horrified that there wasnt a 'base cake''...she ordered only 2 kilos of butter cake and wanted a base cake ! (even after i drew her the pic of the whole thing)...

...i mean she seemed normal and all ..how was i to know she was that moronic....i gave her a refund, which i passed through someone else, because when i told her i would come over to her house and give her the refund she said "dont come here, i dont want anyone to put a face to the cake"

lol. so i told her to have her cake and keep the money....

if i were you id send her an official letter (repeating what you said in your email), with an additional paragraph that u could have given her a refund had she contacted you immediately and returned the cake (just to rile her up) and give her a 50% discount on the next order with u (to rile her further), and the next time she slanders any of your creations, u will not hesitate to take legal action against her......

Your cake looks lovely and there is nothing wrong with it. She cant comment on the taste if she didnt eat it, so i wouldnt pay any attention to her. I agree with delithra send her a letter and discount off her next order, its always nice to have the last word.

OMG, you guys are the best!!!! You would've had me up all night reading these posts. I'm glad I went to bed when I did!!! lololol
I have too many comments on everyone's posts. They are hysterical! I'd hate for her to meet you in a dark alley.
Well, let's see if I get a response today. And yes, she seems like a total "whackadoodles"!!!!!!