Do You Usually Hear Back From Clients If They Are Happy With Their Cake Order?

Business By CrimsonRose25 Updated 28 Mar 2022 , 2:37pm by -K8memphis

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CrimsonRose25 Posted 27 Mar 2022 , 12:47pm
post #1 of 4

I’m not sure what is typical or what I should expect. I have been an at home baker for 17 years and have worked as a pastry chef at a restaurant for several years now but I only recently decided to take cake orders when I can. 

Part of me feels like if a client is really happy with a cake they will tell you about it and maybe even post a photo of it online. 

This client ordered a gender reveal cake from me via my Instagram page. I haven’t heard from her since delivery and I guess I thought that I would. I don’t want to appear desperate and reach out to her myself. 

What is standard practice? Thank you. 

3 replies
-K8memphis Cake Central Cake Decorator Profile
-K8memphis Posted 27 Mar 2022 , 5:16pm
post #2 of 4

no news is good news

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ReginaCoeliB Posted 27 Mar 2022 , 8:36pm
post #3 of 4

For years I made "free" cakes, since I was not allowed to charge for them (immigration policies). And many of those people who knowing my situation took advantage of me to get a free cake did not even bother to send me a picture...maybe once in a while a thank you note to clear their consciences... I share what -K8memphis said... no news is good news. For me every cake is an opportunity to learn a new skill. I'm happy and hope everyone is happy too!

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-K8memphis Posted 28 Mar 2022 , 2:37pm
post #4 of 4

yes what reggie said and i never contact clients after a delivery -- there's a potential to open up a can of worms -- it's like the lady or the tiger -- you might get a pat on the head or you might generate buyer's remorse -- i just avoid as much drama as possible -- and i am confident in my product -- i didn't start out that way -- i grew into it over the years --

although it is also natural to want (good) feedback -- it filters through -- for example when my children attended the receptions -- that's when i got great feedback -- on my cakes or even if i din do the cake i always wanted a report on the cake --

i once had a lady give me feedback from a cake i had done years earlier -- she had been at that event and i was blessed to hear her comments --

feedback is cool -- but it's like happiness -- i couldn't go looking for it, it has to just happen 


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