Hello all. A few weeks ago, I had a cake fall in transit. There was a lot of road construction, but I drive like a granny when a cake is on board. I discovered the fall upon arrival and was devastated. I was in tears, trying to do everything I could to fix it. I was able to save the top tier and it was displayed in the reception hall while the other two tiers were sliced and served from the kitchen. There was also a sheet cake that arrived in perfect condition.
I apologized profusely and stayed to do what I could to make things okay, but did not offer a refund on the spot because not only was there so much high emotion, I had read on this forum to wait until the client requests a refund to negotiate one.
Here is my question: I know that a refund is in order, but how much should I offer since they served the cake?
a minimum of half with what I know so far --
why do you think it fell?
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