Collapsed Top Tier

Baking By sprinklegirl Updated 23 May 2019 , 10:05pm by ypierce82

sprinklegirl Cake Central Cake Decorator Profile
sprinklegirl Posted 22 May 2019 , 12:26am
post #1 of 9

I am a self-taught baker. I have made several tiered birthday cakes, but I made my first wedding cake this past weekend. It was a three tier cake with 6,” 9,” and 12” tiers. Each tier was three layers. I used American buttercream between the layers and Swiss buttercream on the outside. I used three dowels and threw bubble tea straws in the bottom and middle layers and cardboard cake rounds underneath the top and middle layers. I used a Cakesafe to transport the cake. The cake looked perfect upon delivery. I delivered the cake at 10:30 am and the wedding was at 4 pm. It was in an air conditioned barn. I just received an email from the bride, telling me that the top tier of the cake collapsed. I’m looking for advice. Should I refund the bride? Also, I have another wedding cake this weekend, and I don’t want to repeat this disaster. I have attached both the picture of the cake after I delivered it and the picture that the bride sent me. Collapsed Top TierCollapsed Top Tier

8 replies
kakeladi Cake Central Cake Decorator Profile
kakeladi Posted 22 May 2019 , 1:41am
post #2 of 9

Reread your post and see you did use a board so ignore my 1st reply:)   I see only 1pic w/no damage  That is a long time for a cake to be left unattended   Someone could have bumped it or otherwise fussed with it   It sounds like you did most everything right   In any case a full refund is NOT required   Maybe offer to make a new top tier for their anniversary The only other thing that might have caused problems would be if you placed all the support/straws in the cake cutting them flush   What needs to be done is to place one then use it to cut all the others that same size 

kakeladi Cake Central Cake Decorator Profile
kakeladi Posted 22 May 2019 , 1:46am
post #3 of 9

The 2 pix did show up as I posted my reply   It definitely looks like the whole cake was bumped-not just the top tier but all 3 appear a bit off  

SandraSmiley Cake Central Cake Decorator Profile
SandraSmiley Posted 22 May 2019 , 2:29am
post #4 of 9

5-1/2 hours in a barn is probably what happened to it.  Even air conditioned, it was probably still pretty warm.  When I hear the word "barn", it give me hives!  And, as kakeladi said, it is likely the table was bumped very hard or some other physical contact.  Your cake appears to be perfectly straight, so I cannot believe this was any fault of yours.  I agree, a refund is not necessary.  At the most, again as kakeladi said, offer a small anniversary cake.

-K8memphis Cake Central Cake Decorator Profile
-K8memphis Posted 22 May 2019 , 3:14am
post #5 of 9

idk — i’m sorry that happened — I tried to deliver two hours before the reception — and while idk what happened to your lovely work — I want to encourage you to use more dowel — if one of those three gets askew something’s going down — not the case using one or two more — and I am Not saying that’s what happened here ‘cause I don’t know what happened— but going forward a couple extra dowel won’t hurt a thing —

i would refund something between 25 to 50% — or like $100 something substantial —

ShellBell69 Cake Central Cake Decorator Profile
ShellBell69 Posted 22 May 2019 , 6:15pm
post #6 of 9

Is that the same spot you left it in?  It doesn't look the same.  Maybe it's because it's a different angle but to me it looks like the barrell it is sitting on has been moved.

-K8memphis Cake Central Cake Decorator Profile
-K8memphis Posted 23 May 2019 , 3:39pm
post #7 of 9

what happened? you can start a new thread if the system prevents you from posting --

inthekitchen2 Cake Central Cake Decorator Profile
inthekitchen2 Posted 23 May 2019 , 6:19pm
post #8 of 9

How heavy was the cake topper? Did you put it on, or someone else? It's not on your original picture, and I can't tell what kind of weight it is, but if it's heavy and sat there so many hours, and/or someone shoved it in there with force maybe? 

ypierce82 Cake Central Cake Decorator Profile
ypierce82 Posted 23 May 2019 , 10:05pm
post #9 of 9

I would also offer to recreate the top tier, but if it was structurally sound, I can't take the blame for it. It could have been moved, bumped, a number of other things on top of how long it was on display. 

Quote by @%username% on %date%