Customer Said Cake “Crumbled”
Decorating By Hellokitty2010 Updated 28 May 2020 , 5:11pm by -K8memphis
Bottom left corner of cake some of the bottom tier looks crumbled.
This was my first wedding cake but not my first tiered cake. It seemed very well supported as I used dowels/cakeboards between tiers and one through the middle. It was an outside wedding (not sure how long it was outside) and they traveled with it for an hour so that could have something to do with what happened. Do you think it was structural or temperature or recipe? I just want this to never happen again
Looks like one of the supports in the bottom tier slipped.
Could be the result of support material [if it was a wooden dowel, then it had little contact--a large bore straw/column is much better because it has more contact surface and the cake plug adds support, too], transport [rough driving can vibrate a cake off its support], temperature at the venue [if it's warm, the grease from the cake & buttercream can make a shaky support more vulnerable], or improper movement of the cake/cake table during the event.
The key is that THEY transported it, they allowed it to sit for an unknown amount of time at an unknown temperature. Once the cake is transported by someone other than yourself, all bets are off. Liability transferred to them.
yes to what my friend maybenot said -- also you had a responsibility to inform them how to transport the cake -- it might have been an hour drive but did they stop on the way? did they leave it in a hot car? was the cake sealed in a box? was it shielded from the sun on the ride? had it been kept cold? were the dowel cut the exact same length as each other -- not cut to the height of the cake? were they advised of the dangers of outside weddings and the effects of sunlight, wind and heat? real fresh baked baked cake crumbles --
lots of moving parts -- sorry that happened --
I defer to the more knowledgable ladies above because I have no experience with outdoor events.....and hope I never do! I agree that it is vitally important that the dowels be cut to the exact same height and that the cake be thoroughly chilled. I always transport my cakes in a portable cooler.
they might have stored it in the car for a while before setting up -- gotta find out what happened -- if you want to respond, and i hope you do because i am very curious -- i'm sure everybody is -- please start a new thread -- new folks have a 30 day window where that can start threads but not respond to them -- so just start a new one, thank you!
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