I feel really bad I just got text from my customer that she is not happy with the cake. When she picked it she said it's nice I like it but the colours different of what she wants. She asked if she can pay 60$ instead of 70$ ( not bcz of the colours bcz she had the $60 already in her hand which means that was her intention before even seeing the cake). I apologized and said sorry but it really took a lot of my time so she got $20 from her pocket and I have her the change.
after she went I sent her msg saying along with collage pic of my cake and the pic she sent:
(I'm sorry if you feel disappointed about the colours. I tried my best. Here the colours of the two cakes together. Not 100% but very close.
Hope the taste of the cake will make it up for you
She texted me back after 20 min saying:
(More than the colour I am disappointed in the smoothness of the cake. You made such a pretty cake for my sister and that's why I asked for this one as well. I feel I paid more that I should have. I am sorry but this was not you best work )
that ruined my day. What I should do?
Not sure which one is your cake but I don't see anything wrong with either one. It is almost impossible make an exact copy of someone else's cake. I don't think I could copy my own exactly since I can never remember what colors I mixed. I just think she is looking to get a discount especially since she already tried to pay less than the agreed price.
Sometimes customers can be hard to work with, but in the end your cake looks amazing! $60 for a two tier cake is very low considering the time that most likely went into making it. If I were you I would remain professional and calm and just be honest with her. Let her know how much time went into it and that you obviously couldn't get a perfect color match, but it was pretty close. You could even give her a small discount from any other orders she places with you in the future, but overall it almost sounds like she's just trying to get a low price?
Your cake is the 2 tier?!? For $70? I'm not sure where you are located but she got a bargain. Your cake is adorable. I would not offer her any type of refund on it. At most a small discount in her next order and I would check on the prices in your area. You may be charging too little
Thanks ladies. Mine the 2 tiers one. The bottom however is dummy cake but still took time for decorating as real cake! I'm tired and down bcz her feedback and bcz I slept 2:30am working not and wake up early for my work and still didn't sleep yet. I'll wait till I sleep and get calm before replying to her. Thanks for your encouragement.
Some quick thoughts, not being critical:
1) Your pricing is way off. It's a disservice to you , your time is worth more than that
2) You need to improve a bit: the hat , some of the lines, the letters are a bit off, It doesn't take much to throw off the whole look of the cake if a few key areas look sloppy.
3) Those colors are hard to work with - you need to make recommendations so that you can avoid situations where major colors clash with each other. It's not always possible but try to influence a bit if you can . I hate blue and grey myself.
That being said, your fondant base looks good on both cakes, just the decorations could have used a little more attention to detail.
Frank
I don't think she will get another two tier cake from anyone else for 70 dollars!! Your prices are too low!! I am a hobby baker and I don't think you made any profit on that cake. I think the cake looked great. She definitely got herself a bargain!!!! Sounds like she was just low balling you trying to get it cheaper!!! Hang in there and keep the faith!!!
Tell her I will be more than happy to bake that cake for her next time...but be prepared to pay at least $150-175 for it.
If I were you, I'd shrug it off, move on, and if she ever contacts you again, politely decline, saying you do not feel you can please her.
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