[postimage id="3756" thumb="900"]Hey guys I made a Minnie mouse cake for someone today and when I delivered it she didn't look so happy although she told me she loved it... How to you approach a customer when this happenes ? Also, when I was driving it shifted a little not to bad but it didn't look as good as when I first made it I'm a little down because I didn't get the reaction I expected to get I thought it was cute:( any thoughts on this?? I charged her 100 for this cake ...

it's adorable -- shoulda charged more but the whole copyright issue needs to be addressed/avoided too --

it might be because of the shift that she was not ebullient -- sorry it shifted --

my modus operandi is that no news is good news so i would not 'approach' it -- i mean she got her discount on the front end because you undercharged -- if she calls offer her a 10% refund -- ten bucks but that's it -- no groveling no effusive apologizing -- no future discounts -- i mean unless it kept shifting and more damage occured -- i'm taking your word that the shift was not bad -- what parts shifted?

best to you

plus she mighta just been stressed about the party or her kid mighta been sick or who knows kwim

She should thank her lucky stars she got a cake like that for a $100. You undercharged. IMHO

Forgot to say you did a nice job on that cake.

Sometimes people don't fall over and have a fit but they still like the cake. I wouldn't worry about it. 

It's a beautiful cake! You definitely undercharged. Maybe she was happy with it. I think if she wasn't she would have told you in hopes you would knock something off the price. Like said above, no news is good news!

The bottom tier shifted ! The cake was leaning forward a little . Auhhh I'm going to send her a message tomorrow and see how everything went. The cake was for 34-45 serving. How much should I have charged her? 

The folks on here have years of experience in this business take their advice. As a hobbyist, I can tell you we judge our work the harshest. That is to say, we see all the flaws, tiniest mistakes that "cake muggles" never notice. Do you really want to open Pandora's box?

As to pricing, I'll leave that to the experts. There are tons of threads on CC, regarding the complexities of pricing your product.

i think that $3.50 per serving is about the lowest bare minimum respectable price point for fondant cake -- then there's the mouse ears that like i said fall under copyright issues but if they didn't things like that wold be an upcharge -- and Disney is aggressive about their copyrights --

it's your decision to charge what you want though --

 Why on earth would you send her a message? She got a cake paid for ti served it and ate it (no matter it was a cheap cake)

Do you think the venue staff or the guys who supplied the paper plates and cups will be bothering her and sending messages?

The transaction is ,cake bought and paid for. She'll know you are fishing for compliments or feedback if you keep pestering her.