AI had an order of 20 mickey and minnie cake pop...fineshed them and when i woke up to get ready for delivery....they had fallen apart....by this time there wasnt enough time for a redo....the nearest store that sales the supplies is an hour away...how do yu deal with the customer?????
4
replies
morganchampagne
Posted 24 Nov 2013 , 4:47pm
post #2 of 5
AYou're going to have to give them a full refund and I would offer a discount on the next order.
costumeczar
Posted 24 Nov 2013 , 11:49pm
post #3 of 5
Yes, full refund, plus I would have called to offer to go buy them something to take the place of the cake pops!
BrandisBaked
Posted 25 Nov 2013 , 1:09am
post #4 of 5
AI would avoid telling them that they fell apart. I'd insinuate they meet their fate by, well, fate.
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