While I have never been a WMI, I have had a few occasions where I had to contact Wilton, via both e-mail and telephone, about certain matters.
Mrs. MacGregor responded to a few of those matters. I found her to be both personable and professional. She was always willing to point me in the right direction at Wilton when I had a situation that she could not address personally.
My condolences to her family. May God take her into His Heaven.
Theresa 
Being a WMI is not easy, if you do it the right way. And Barb's mission was not to make it "easy" on us, but to make sure we did it right.
She will be greatly missed, and I hope they find someone to uphold the inner workings of the Wilton program like she did.
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