I bought that a long time ago and was never, for the life of me, able to figure out how to make it work. I recently tossed it. Sorry, maybe someone else has had luck with it and can help you.
I have read that letting the fondant sit up a bit may help. I have never tried this but read that it helped with the tiny letter cutters that they sell. I used the flower press and had the same problems that you did. 
When I took wilton classes they didn't cover that product but the new classes and book do. It's still not very helpful though. Good luck.
I have the leaf press and the button flower press...I am also a wilton instructor. Most problems arise because the fondant is too moist. To remedy this, cut your rectangle out and leave it to set up and dry a little. when you're ready to place it into the mold /press, place the dry side face down in the mold and press. You also want to make sure that you dont roll your fondant too thin. this is a thicker flower and if rolled to thin you'll have real issues when trying to get it to release properly. Also our trainers told us to never dust them with sugar or cornstarch. It could start caking up around the edges and corners and may give you issues later. The more you use the presses, the more seasoned it's gonna get and the lessissues you're gonna have with them. I hope this helps.
Also our trainers told us to never dust them with sugar or cornstarch. It could start caking up around the edges and corners and may give you issues later.
Last year's Beyond the Basics they told us the completely opposite. After that I've dusted mine & haven't had a problem since. Now they are pretty seasoned & I rarely need to dust.
huh, I attended the seminar last september and was told not to! After I was told that, I never did and I've never had an issue. Here in TX it's a pretty dry climate and maybe that has something to do with it.
You know that's probably why the climate...I'm in Kansas...so our weather is totally different
I live in Texas, am an WMI and have dusted mine. I actually have my students run their dusting puff over the fondant too before they put it in there.
When I don't dust it I can't get the pieces out. When I dust it 9 times out of 10 they come out easier.
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