Weird Client Situation
Business By tootie0809 Updated 20 May 2010 , 2:08pm by Sweet-Sensation-Cakery
I went ahead and replied to her email she had sent asking for another appointent on Tuesday and I told her that in order to schedule another appointment, I would require her to call me on the phone and that there would be a charge for this tasting of $35.00 that must be paid via credit/debit card only. Once that charge has been authorized and cleared, I will schedule an appointment for my next available time, which is not until next week and that I could not accommodate her request for an appointment tomorrow (Tuesday). I also told her that if she did not show up again, there would be no refunds for the fee. I gave her my phone number and made it very clear (nicely) that I will not schedule the appointment without a phone call this time and that I will need to get some additional information from her.
I really don't want her as a client, but honestly I don't think she's going to go for the fee and paying in advance or calling me on the phone. Like I said earlier, I still have a feeling this is not a serious bride anyway. I really would be shocked if she did call and pay the fee and show up! I'm pretty sure I won't get a response from her.....which is FINE with me!!
You should have just given her the chirping crickets (lol) because it sounds like shes not serious.(love the chirping crickets)
I think you did the right thing. Great solution! That way, if she is not a Bridezilla but a terribly absentminded person or someone with 80 million things going on in life to the point where they truly canot keep up with it all... you have offered a viable, professional option.
And if she IS a Bridezilla ... well then you'll never hear from her again (which is, of course, the outcome you would want anyway!!!) 
Okay a happy and unexpected ending to this! She actually called me this morning and apologized for missing her appointment. What??!? She said she completely understood the fee and gladly paid it with her card over the phone. She said it's been a hectic week and her son was sick the day of our appointment and she was just completely overwhelmed and had asked her fiance (who was going to come to the appointment with her) to email me and let me know her situation, but she said he forgot (just like a man 
). She's actually quite sweet, but a little scatterbrained. I really misjudged this one. I guess lesson learned not to jump to conclusions about people.
We set up an appointment for Saturday and she assured me she would be there and we even talked for about 15 minutes after finding out her fiance works at the same place my husband's best friend works and how we both graduated from the same high school, just a few years apart.
Anyway, thought I'd update you all on this. It started out weird, but it all ended up okay.
Maybe it's just the skeptic and cynic in me...or maybe because I've dealt with these kinds of individuals before, but I'm not buying it. I want to hear how everything goes. My gut feeling (even though I'm sure she's a lovely person) is that this will not be as smooth sailing as you think. Her life will continue to be drama filled and always someone else's fault when something happens. Hope I'm wrong! But like I said, I've seen it and experienced it too many times...back when I too was a trusting soul! 
Good luck and really do hope all is well.
Yes, please let us know the results
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