Okay, I charged a customer $90 for a cake and she ended up giving me $100. The cake has not been delivered (will be tomorrow). My husband took the payment (he works with the client's husband) and my husband says that they insist on paying the $100. I don't know if the client meant that as a tip or if she's thinking I undercharged her? But I will be giving her the change in an envelope when the cake is delivered tomorrow. Just wondering if any of you have experienced this and what you would do??

Thanks!

I would guess that it's a tip. I get them all the time.

I think if they insist on giving it to you, you should graciously accept it. It's a tip.

I don't sell cakes, but as a client if I paid $100 for a $90 cake and insisted paying that, I will not expect any change back.

When you deliver the cake you could present them with a coupon

$ off a specific amount
% off next order

be sure to include an expiration date. I'm more apt to use a coupon if I know it expires.

~Dina

Thanks so much for the replies. I think I will contact the client to make sure that it was a tip because it was her DH that handed the money to my DH. If it is a tip I will gladly thank her for it.

I think that's the most appropiate thing to do

We've had people give us more than the set amount and we naturally make change. We've had people say that no please keep it, then we know it's a tip, but not until after we offer to give them their change. If you give it to them in an envelope. and they had intended it as a tip, you could be offending them, so offer them the cash and let them either accept it or tell you to keep it.