Yep, she's looking for a free cake. Notice how she said she was going to have to buy her daughter another cake this weekend to make it up to her. Then she follows with "when you are making a caked (hopefully soon)" you can drop her one off too. I'll bet the birthday is actually this weekend, and she wants cake on that day, too.
Drop her, fast. You'll just drive yourself crazy trying to make her happy. And people like that are NEVER happy.
Oh, and your work is beautiful! 
Must be a masochistitic little beeyatch to want MORE inedible cake 
"Oh, I'll forgive you if you just give me free cake..." Then if you do, she'll find something wrong with THAT one...infinity. And this COW claims to be in customer service herself??? PUHLEEEEEZE! Wonder how she deals with the nut jobs SHE runs across?
Okay, didn't she notice in your response that you said if she returned the cake THEN she got a refund...hello nutball....I'd say Lose her email address quick!!
I agree with another poster (sorry I can't remember who it was) that you should email back and tell her that your original offer of 10% off her next paying order stands, the offer is good for 1 month (don't even be generous with her) and that you won't be making any free cakes for her. I'd also add that after even though you're offering her this discount, you would certainly understand if she prefers to go to someone who makes edible cakes.
If she emails back ignore her unless it's a cake order. Get the payment in advance and cash only for her! And if the month expires, no cake for her ever again.
Also, Alpo probably mashes down to a nice cakey consistency if you strain it overnight. She might like that if she's looking for something edible (dogs vouch for it!)
lol you guys are hilarious!!!!!! love your guys advice, i think i will just take the majority of advice and ignore her. This lady is testing my patience, and i completely agree with one of the comments on here about if it was me i would not want another cake, would be very very afraid to eat i! lol hey that walmart idea is not half bad! lol i might be tempted enough to try it, just out of spite at this point! once again thanks everyone for the advice and support i love cake central! and your right she def does seem to be bi-polar.
Are you sure this lady isn't playing an April Fool's joke on you? This whole thing makes no sense: how does "too much filling" = "inedible" ?
If "everyone" was throwing out their cake at the party, why did she still even have the leftover "inedible" cake as late as today? Why did she not say "I threw the rest of the cake out at the party, of course, since it was inedible." The trash being picked up today is of no relevance as she surely wouldn't have fished it out of the bottom of the trash anyway.
I'm not kidding when I say it sounds like a joke., and since the nature of the most recent email did not require a response, it would be foolish to keep going back and forth on this. Time to move on 
"Insanity: doing the same thing over and over again and expecting different results." She's a nut and she must like your tasty "inedible" cake quite alot to ask for a second try.
If I didn't know better I would say "hey I know that lady!" because I've had numerous parents like that to deal with at school (one in particular takes the cake - pun intended!) 
. Some people simply luxuriate in misery. It would not matter what you or the cake god himself served her...she would NEVER be happy or satisfied with it. She would NEVER have anything good to say, and it would NEVER be up to her expectations.... 
Wow. After 9 pages I guess it's time to add my whopping two cents. I agree with everyone, love what indydebi said about the whole thing, and am amazed that this woman wants MORE of your "inedible" cake!
I think you should agree to provide that free cake she wants - too bad you'll be "booked" every single gosh-darn time she calls to order it!!!!
It burns my toast that she would have the audacity to use a Bible verse to "poke at you", KWIM? Well, honey, two can play that game! Send her a follow-up email (last one hopefully) and make your signature line something along the lines of this:
Proverbs 20:3 It is to a man's honor to avoid strife, but every fool is quick to quarrel
OR: Proverbs 20:14 "It's no good, it's no good!" says the buyer, then off he goes and boasts about his purchase.
OR: Proverbs 21:8 The way of the guilty is devious, but the conduct of the innocent is upright.
I know a jillion more of these also if you need them 
. She ain't the only one who knows her Bible verses 
Proverbs 20:14 "It's no good, it's no good!" says the buyer, then off he goes and boasts about his purchase.
Hit the nail RIGHT on the head!!
Good one
Unbelievable! ...make her another (inedible) cake and "drop it off"!? As if the op will just happen to be in the neighborhood an hour away!! This lady is out of touch!
[quote="dstbni"]
It burns my toast...
This quote in combo with the screen name is hilarious!
Oh, and I couldn't agree more.
Hi all
i just have to say that reading posts like this confirms the reason i will not do cakes as a business. I keep it as a hobby.
I am amazed there are people like this out there! i must be really naive. If i had a problem with a cake i don't think i would even complain. I just wouldn't buy from there again. It doesn't enter my head to try and scam free cake. For $35 even if it was "inedible" (which i highly doubt) i would just live with it and move on. And seriously, can you ever have too much filling? i personally don't think so.
Michaela you have been very patient with this woman. If it was me i would have told her to bugger off.
Oh and indydebi, your hubby is a smart man. I love his theory
Oh and indydebi, your hubby is a smart man. I love his theory
he has a law enforcement background; while with the bank, he investigated fraud and theft, and spent some time in the bank's repo dept (now talk about a job where you learn all the tricks of the human nature! )
Here is an out for you: Due to unforeseen circumstances, I am unable to honor your request for a free cake. Please feel free to choose another cake baker/decorator to suit your needs.
Best Regards
...
A scarily overwhelming percentage of the most horrid people I've ever met in my life are also the most churchy.
And very eager to let you know it.
A scarily overwhelming percentage of the most horrid people I've ever met in my life are also the most churchy.
Too true.
The whole thing is a CROCK!
Put her wording aside...she ordered one type of cake...you didn't make what she ordered....
she ordered strawberry cake, you made her white....
she DESERVES compensation of some kind (another cake would not be out of line to EXPECT either).
Seriously, what if she stated in her email,
Michaela, I ordered strawberry cake...it was white...
(you agreed you made her the wrong cake, yes?) I'd apologize and ask how I can make it up to her!
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