I'm looking for some standard email wording response for those customers who have shown every sign of being a PITA, ask millions of questions and waste loads of time, whom you come to realise will eventually come back to you with a "Oh, we decided not to go ahead with you" (too expensive, too far away, too whatever).
Everything I write comes out either too snarky, or sounds like I really like them and would be more than happy to accomodate another order from them at another time, which I wouldn't.
Anyone have anything they'll share?!
Thanks, Natalie.
This is specifically what I wrote to one the other day, cut and paste from the email:
Hi XXXX. Please thank your fiancee for the compliments on my cake. Unfortunately I cannot match the quote from XXXX. If that design is what you have your heart set on, with the intricate royal icing floodwork pieces and the ganache like your fiancee insists on, then I would take that quote and consider yourself very lucky. In bigger cities, this same design would run close to $900. I was more than reasonable with my quote for the design you say you must have.
I too offered you options that could lower your price, but every one of them was met with resistance. I'm sorry I was unable to help you, and I wish you all the luck in finding a decorator at this late date that can meet your needs. If I can be of further assistance, on a future order, please let me know.
Jamie
As you can imagine this was after MUCH pitaishness.
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