Bugger! I Just Read My First Really Negative Review.
Business By bakery_chick Updated 20 Sep 2009 , 1:02pm by adven68
I'm thinking of changing mine to "Hi and thanks for calling so and so. We are working on ourlatest fabulous creation and can't come to the phone at the moment. Please leave a voicemail and we will get back to you as soon as possible. In the meantime, please visit us on the web at www.whatever, and feel free to shoot us an email with any questions you may have. Have a nice day, yada yada yada." Not literally the yada yada yada, but you get it.
Come on Jamie. I like the yada yada yada...reminds me of that Seinfield episode..... 
I'm thinking of changing mine to "Hi and thanks for calling so and so. We are working on ourlatest fabulous creation and can't come to the phone at the moment. Please leave a voicemail and we will get back to you as soon as possible. In the meantime, please visit us on the web at www.whatever, and feel free to shoot us an email with any questions you may have. Have a nice day, yada yada yada." Not literally the yada yada yada, but you get it.
I think that message is TERRIFIC!
My message is kinda long, cuz it answers the common questions, like where we're located, business hours, and how far ahead to order.
I'm finding more and more that people are not listening at all! Not listening to me when I'm talking, and not listening to my voicemail!
Some days, I come in while we're closed to catch up on paperwork. I don't answer the phone so no one gets the impression we're open that day. But the same number shows on the caller ID over and over and over! I scream to the silent shop, "Listen to the voicemail!!! We're CLOSED!!!"
Yeah, I'm losing my mind. 
I'm thinking of amending my message to say something like "If you are calling for pricing, please see my website. If you are calling to see if your date ia available, please check my calendar....on my website. Probably too much to say, BUt I would love to!
"As a matter of fact, everything you need to know is on my website so why the hell are you even calling me? Need an appt? Email me. I can't even figure out why we HAVE phones anymore. I hate phones. That's why you have my voicemail. Because I don't want to talk to you. And another thing ......... (beeeeeeeeep!)"
(That probably wouldn't do much for business, though!
)
That's cute, except for the fact that, yes, there are people out there who don't use the internet....particularly older generations, like my parents.
so, let's not discriminate....
the voicemail ideas are terrific....personally, if I read a review like that, it wouldn't affect my decision to use you or not. Far worse would have been a bad review about your food or service ., so don't worry too much....at least they gave you the insight to make a change! 
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