Then says but I've seen your work, I know the cake will be beautiful. Anyone else ever deal with this? There's a limit to how good this cake is going to look after the changes she's made.
I had a customer who did this and the cake looked fine, but I now tell her I'm busy when she calls.
I dont let such people push me around. Naturally if she is anxious and some people are by nature like that, one can discuss the cake and plan it with her in great detail-after that though you have to tell her to trust your abilities and let her know there will be no more back and forth-she can go ahead or order elsewhere. Good luck!
Make sure it is in your contract what the last date for changes is.
Frankly, if the customer just gets to be too much you can always tell them if they do not have confidence in you to create the cake they are welcome to find another baker. Otherwise, leave you alone (I'm sure there is a very polite way to put this put I am not in the mood to think of it at the moment )
I've cut a few of those loose.
"I don't believe that I'll be able to meet your requirements. May I recommend someone else?"
Then CALL that baker and warn them.
One way to avoid this is to implement a change fee. For example.........each time someone calls to alter the design, color, flavor, etc., there is a $25 fee to alter the contract.
I only allow changes until the cake is paid in full (30 days before) after that they're out of luck.
One way to avoid this is to implement a change fee. For example.........each time someone calls to alter the design, color, flavor, etc., there is a $25 fee to alter the contract.
Do a lot of people do that for just one change? Or is that just something you do when you have a person who wants to change the cake over and over and over, like the OP is experiencing?
I basically have it there to avoid PITA'S like the OP is dealing with.
It's funny how people think before they request a change if they know it's going to cost them money.
I mean time is money, whenever a change is made the contract needs to be updated, which requires my time, and they need to come and initial the change.
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