Does'nt it just urk you when you have a scheduled pickup and the customer is late. I had a customer that was supposed to be here at 10 am. Well, it is now 1:15 and no show. I called her at 12:00 and she said that she gave the money to her brother to come and pick up the cake. I asked her if she wanted the cake and she said yes (baby shower cake mind you). She said that she was going to call me back in a few mins because she was going to call her brother to see what the deal was with him and she was getting her hair braided at the moment. I am on the verge of being pissed now. I spoke with her yesterday to make sure that there were no changes to the cake and she said no. I think I may change my policy to reflect payment due up front because this can cause a problem.
I had a lady like that! She prepaid tho. She had completely forgotten she had ordered the cake. 
When I called her to ask her when she was planning on picking it up, she was 100 miles away. She had a friend swing by and pick it up. How can you forget you ordered a $70 cake???? 
YOu tell them "I have an appt I have to leave for in 15 minutes. If it's not picked up by then, you wont' be getting your cake until I get back at 6:00." You'll be AMAZED how fast they get there.
I'm going to stash this line away for future use. 
Awesome!
If I made cakes for a living I would definitely want payment up front. Don't take a chance with your bread and butter.
Yes it is annoying. I try to have all my cakes delivered/picked up by noon Saturday. That way I have time to do shopping or take a nap if I want to.
When I get my commercial kitchen up and running, I will definitely be enforcing pick up times.
Susan
I have a shop, so they can pick up anytime during opening hours.
Before I had my store I had a studio/kitchen. I always told THEM when they could pick up.
"You can pick up the cake between 10 am and 11 am. At 11.15 I am going out of town for three days." Etc.
Or like Debi said, tell 'em if it isn't picked up in fifteen minutes you can get it after 10 am tomorrow.
I have also learned to give them a cut off time. If not, they will string you along until it's convenient for them. It would be so bad if I was retail location, there would be someone there anyways. For some reason when people run late, I can always think of something I have to do at that moment! Even though, if they picked up on time I wouldn't have anything to do!..lol
Cut off time is a must! I hate hanging around..waiting
That's terrible!!! ugghhhh people make me so mad! I don't understand why someone would order a cake if they cannot pick it up! Maybe something had happened last minute, but they could at least have the decency to call or pick up their phone, especially when they already said someone was on the way!!!!! 
I'm so sorry that happened to you, I agree that next time to get paid in advance. On the bright side, (maybe?) you have some yummy cake to eat.
I had this happen with a birthday cake just a regular sheet cake $40.00 not a biggie, but I was so pissed. I feel your pain, how can people do this to us do they not realize how hard we work on these cakes? I am with whoever said to get paid up front. That is my policy from here on out!
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