In the past I have purchased my cake boxes from a local supllier, but I decided to change my packaging to pink boxes which are not offered there. Instead I ordered from an online supplier ( I got the name from this website) and purchased a couple of hundred. However, when they were shipped to me, the supplier only left them wrapped in the plastic bag with no additional packaging. By the time they reached me the plastic had ripped open on all of the corners and the pick boxes were covered in dirt and grime. Obviously I cannot use any of them for cakes now.
Has anyone else had an experience like this? Is this normal for delivery? I spent quite a bit of money on the boxes plus delivery and would hate for this to be the norm.
I used to manage two warehouses so I know a bit about shipping. Yes, file a complaint with the supplier (not necessarily the shipper, i.e. trucking company). Their shipping packaging is not sufficient to get your product to you undamaged. Explain this is a food product item .... dirty corners are NOT acceptable.
They can bubble-wrap it, then (the warehouse version of )saran wrap it --- stretch wrap. They can put it in a big box. They can put the boxes between 2 large pieces of thick cardboard, then stretch wrap the whole thing. They DO have options. Do NOT let them tell you otherwise. If they are ISO certified, tell them you want to see the corrective action they put in place so this doesn't happen again. Even if they are not ISO certified, request a corrective action.
Yeah...you can't simply accept this. You paid for a product that cannot be used.
In Massachusetts (like many states), we have a "Warranty of Merchantability law, which applies even if the seller has no warranty/return policy. This simply means that the product sold will do what it is supposed to do, e.g., a car will run, a printer will print, and a pretty box will be pretty for your customers.
However, in my experience a seller doesn't know what's happened unless the customer tells them. I just give them the facts and sit back to listen; this will tell me how good their customer service is. If it's not so good, well then, I then start spouting legal jargon, quote the chapter of law that requires them to fix the problem, and ask for a supervisor's name to put on the complaint to the Attorney General's Office.
When I have ordered boxes in bulk, they came in large, thick shipping cardboard boxes.
I would contact the shipper and complain. I think that is unacceptable. How are you suppose to use something that is damaged? You wouldn't go to the grocery store and buy an open banana that was all brown inside.
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