Shall I Give A Refund?...................
Business By MikeRowesHunny Updated 2 Jul 2007 , 2:20am by apclassicwed
I had a bride one time that got her panties in a twist over the meal I catered. It was very low key at a chapel in the country that had no business allowing a caterer in, because they had NO facilities. Of course I had never been there before and did not know what I was walking into. Anyway, the meal was great even under combat conditions, but after the fact I get a letter from the bride ticked off because she noticed we had used some styrofoam bowls for the meal. This lady (40+ years old) had order a salad with the meal and several of the guests asked for a seperate bowl. After the 10th or 12th person, I just set some out and they all appreciated it, even served a salad to the bride and groom in one and she never said a word. Her letter stated that it "ruined the look" and there were pictures to prove it was there. I mailed her back, apologized, told her I didn't realize the foam was not acceptable and that I was simply trying to please her guests. She sent back that she didn't appreciate my attitude and was just trying to give me constructive criticism to make my next job better! Some people will try to pick at anything and go out of their way to make you feel like crap. Take it with a grain of salt and move on! -Lori
You are so nice. I would have had bite my lip tongue to keep from making a flipit remark like " well you know, I thought your dress was hidious, I just thought you would want to know, so when you get married next time, you can make a better choice.
To: adobewife: "Sorry, my mom was rude to you. It's just that she's had a lot of experience getting married....you know you catered her 3rd one, right?" LOL...just couldn't help myself.
Not only does this lady want to be 'helpful' by giving her some constructive criticism 
but also seems to INSIST on having the LAST WORD! I think that seems to be a major issue with her [besides her ignorant opinion of your cake 
]. Imagine that you just said "okay" to her comment about the taste of the cake {in your head, thinking, "whatever...you're crazy..and I'll never make a cake for you again!"} and she may have let it drop. But you called her bluff and that added fuel to the fire and she spouts off to give her that partial refund! Ignore her!
Oh, hasn't she had any of your cakes before? I'm thinking that's how she chose you for this cake because she liked one you did before..so if that's the case....makes her seem very petty [not that she isn't].
Oh, Ironbaker, on her photos it says "Queenie's Cakes" and I am assuming that's her business name.
I think your cake was beautiful. I think you giving the 25 euros (however much that is 
) is very generous. Keep your chin up and don't worry about it. I bet everyone at the party was very impressed with your cake. Chalk her behavior up to PMS.
I can't believe the nerve of this woman! Too bad you already refunded her the 25 Euros, after that last remark of hers...I would have told her "Sorry, the refund offer has expired!" Especially since she's likely already badmouthed you to everyone she knows, has pretty much proven that you'll never be able to make her happy, and you don't want to have her as a future customer anyway!
[quote="bonjovibabe"]She chose a lovely cake that had a Prada shoe on it. quote]
Here's the thing - if she chose it from a PHOTO that included a prada shoe, I guess I figure she's thinking that is the exact cake she is getting. I can understand her disappointment.
[quote="jmt1714"]
She chose a lovely cake that had a Prada shoe on it. quote]
Here's the thing - if she chose it from a PHOTO that included a prada shoe, I guess I figure she's thinking that is the exact cake she is getting. I can understand her disappointment.
Yes, but she didn't say that she chose it BECAUSE it was Prada, I asked her to look at the photos to see what kind of style of shoe cake and colours she liked. Never once was the word Prada mentioned - and besides, I never copy cakes exactly, where's the fun & artistry in that?! I have it on my website that whilst I will copy a style of cake, it will never be exactly the same as I prefer to make a cake unique to them. Disappointed or not, her attitude has been one of a spoiled brat, and downright rude!
I'm sorry, but in my opinion, the customer was right..... she CHOSE a "PRADA" shoe.... you changed it....
"When she called to order the cake a week ago, I sent her some pics from CC of shoe cakes, so she could tell me which sort of style she liked. She chose a lovely cake that had a Prada shoe on it. "
Here's the thing though...she may have been rude about it, but she was letting you know she was disappointed. Then when she said she thought the cake was too sweet , I feel like you were rude to her. She was willing to let it go at an apology, but the email back to her was a little too much and i think she got a little fed up.
I'm not trying to be rude, but sometimes i think we need to listen to what the customer says, either take it to heart or discount it and move on.
Some of you understand the point of the customer better than I do and that's fine. I just don't think bad mouthing her to everyone will do any good if they wern't at the party. The cake speaks for itself. It was beautiful. How could you bad mouth it?
what a spoiled witch! She was just looking for a problem...apparently, putting others down makes her feel higher up...next time, she should call Queen Elizabeth and get HER cake baker to do her next party! I think u handled this perfectly. Good luck on ur future cakes! And I would be HONORED to have a cake like urs!
I'm sorry, but in my opinion, the customer was right..... she CHOSE a "PRADA" shoe.... you changed it....
"When she called to order the cake a week ago, I sent her some pics from CC of shoe cakes, so she could tell me which sort of style she liked. She chose a lovely cake that had a Prada shoe on it. "
After reading this whole thread I have to agree. She chose the pic of the Prada shoe. Let it go. You did the right thing by refunding the money and learn by this experience. Your cake is lovely btw..
Ibet no one was complaining as they were EATING the cake ! The world is so full of Drama Queens who feel every teeny tiny detail has to be to their exact specifications otherwise life is ruined!! I cannot not believe that the frosting letters Prada could ruin a surprise--the fact that a friend would have such a special cake made for me would be priceless--BTW your cake was beautiful and I hope this situation works out favorably for you
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