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Where did you get it? Was it enclosed in a plastic bag inside the container? If not, it should have been. I use Satin Ice all the time and it has never been hard. It will be solid as a chunk but the more you knead it the more pliable it gets.
Hope that helps.
I ordered 4 cases (80 lbs) of Satin Ice a couple weeks ago directly from the manufacture in NY. 2 - 20lb buckets and 20 - 2lb buckets. I opened one large and two small buckets. They are very firmly packed but shouldn't be dry. You have to kneed for a minute or two to make it pliable. If you have crumbly dryness, return it for a refund. It should be moist.
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