Hello,
Just wanted to get your take on a situation I find myself in. I made a princess cake for my boss's daughter (5th birthday) last Friday and I know she is in the office today (haven't seen her yet) and have not heard boo about the cake. I am really getting worried that something went wrong. If you see my cake (pink and purple) you can see a tiny hint of a bulge (my overfilling again, when will I ever learn!) and I am wondering if because it was so humid that the cake might have slid. The other issue besides the overfilling is that I didn't exactly tort it very straight and it came at sort of an angle and then there's that issue of the overfilling. What a mess to be in! I've looked at her calendar and it is completely full until this afternoon so I don't know if that is the problem of why she hasn't said anything or sent me a quick email to let me know how things went.
Am I just paranoid and should I just keep still until I hear from her? Your thoughts please...
Don't push the panic button just yet! It is a beautiful cake by the way! I am finding that after delivering a cake or worse having the client pick it up, I set on pins and needles waiting to hear from them. We get all excited because we put out heart and soul into our work, but to some people its just flour and sugar, no big deal. I don't get it! I had two clients pick up cakes on Friday and by 12:00 today still hadn't heard anything so I called. Of course all was well and they both bragged about the taste and appearence but just hadn't thought to call me.
Thanks so much for the reasurance, you're right...my priorities are not the same as their's. I guess I'll just have to keep my shorts on!
I am sure the office would appreciate it! LOL LOL
I always figure no news is good news. I never expect to hear from a customer telling me if the cake was good. I guess I just figure most people don't think to do that. It would be nice but I never worry if I don't hear from someone. I figure if something went wrong then they would call.
Don't fret! She's probably just very busy today and will eventually mention the cake. You're probably just anxious because you weren't completely satisfied with your work. I've been there before! I've had so many occasions where I worried myself sick after not recieving feedback. Some people just don't think to mention a cake after the fact, but I bet since this is your boss she'll be sure and give you party details when she has time. If you see her first, just ask how the party went. 
Thanks newtodecorating, I did LOL at your comment and got some funny looks over here!
Okay, thanks everybody, I will relax and as you say, "no news is good news"!
Well, friends here it is Wednesday and I still have not heard a word out of my boss about the princess cake I did for her daughter. Actually she is my boss's boss so I don't have alot of interaction with her anymore since she was promoted and moved to another floor. So please advise me, leave it alone or send her an email? She has always been very conscienctious with thank you cards and such but I really feel let down this time. Leave it alone or send her a note? And if I send the note what should I say? I am really trying to stifle myself and not be crabby with my note here so I would appreciate your input. Also, today is my last day in the office as I am leaving to have foot surgery and won't be back until September.
Please advise,
I would just do a quick email for your own peace of mind. Maybe just something like: Hi (name): I just wanted to check and make sure that you were satisfied with your cake last week. I am always looking for feedback in case their is anything I need to improve upon!
I don't know - something like that.
Mybe just send a little email saying something like, "Hope all went well with the cake and that you daughter liked it. Just wanted to make sure that you were happy with the results before I go out on leave." Word it whatever way you want. I can understand you wanting to hear before you leave. Good luck!
I'm on both sides with this one. I would agree with previous posts, "no news is good news".
BUT, you could also just drop a note and say "hope all went well with the party for your daughter, I am going to be out for blah, blah blah, may need something to keep my spirits up, so keep me in mind for your next event.
Hope I'm being of some help.
cj
Even if you send an email requesting constructive feedback, don't be surprised if you don't get a reply.
This very thing happened with my first order. I never heard back from her, even after sending an email requesting feedback. I thought, "oh well, something went wrong and I guess she was unhappy."
But a month ago, I delivered a cake to the same office that she worked.
A friend of mine told me that she was going on and on about how great the cake was that she ordered from me.
So I guess some people just don't see the need for feedback.
So don't worry and just be confident in your abilities.
I think you are going to have to send her an email or this will bother you while you are gone and you don't need to be worrying, you will need to be resting and healing. Just go ahead and do this even if it is bad news, but I bet everything is okay, your cake is just beautiful!!!!
Sometimes if I am fishing for info I will call and say that I am still trying to get servings/number of people down pat. Did she have enough cake for the amount of people? Alot left over? Anything to spark the conversation about the party, without directly asking.
Thank you everyone for the great advice and support, I just heard back from her. This is what she said, "Hey there, I thought you said last week was your last day..I would have emailed you a long time ago!
Everything went so good. The cake was a hit! My entire neighborhood wants your info.I told them you were out for a while though
Amaya loved her cake she was so excited because it was there the night before.
Oh my, it was good! Beautiful and good! Thank you so much. Best present ever!!!!"
Whew! I had images in my head that the cake slid onto the floor because the filling was bulging a bit when I gave her the cake. NO MORE OVER FILLING FOR ME!
Thanks again everyone!
I am so happy for you! See no news IS good news.
That is such good news. I am waiting myself to hear about my cake from Sunday! I know exactly what you were feeling. I am hoping to get the same result that you did. But I don't know. I usually hear back fairly quickly from this particular customer. But nothing yet! I will just have to wait it out like you did. I am happy that you got a good result!!!
Glad it turned out well. One of my clients had me make a cake for her adult son's birthday (also a client - I'm a massage therapist). I didn't hear anything from either of them. He called about a week later to make a massage appointment and I asked how the cake was and he raved about how good it was and how much work I must have put into the design. People just don't think to call and tell you about it. You guys are right - out priorities are different.
You will rarely hear back from clients unless you ask them or they need something else. To most people it is a lot like ordering a pizza. You don't call back to PIzza Hut and tell them what a great pizza they sent, do you? They just expect you to do a good job and don't realize how much of yourself you put in to it.
When I want to know about special ones, I just call or email and ask. Glad it went well for you!
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