Customer Ordered Cake...but Hasn't Picked A Cake Yet!!!
Decorating By sugartopped Updated 9 Apr 2006 , 4:19am by cakesoncall
I have a customer that has put in an order for a cake to be picked up on Fri. 14th. She placed the order about a month ago, but still hasn't picked out a cake flavor, filling, or theme, style...NOTHING!! I've tried calling a few times and sent a couple emails, but getting no response! I know she just had a baby, about 3wks ago....so I'm trying to give her the benefit b/c I know what its like to just have a baby!!!!
But I'm not sure what to do b/c the last time I talked to her was the day before the baby was due (she had a scheduled Csection). She said she wanted the cake, but would decide on the flavors, fillings, etc. after the baby came...she was worried about other things. I completely understand!! She told me to call her in a couple weeks and we could talk about the specific details then. So I've called her twice this week and emailed her twice. I don't want to harass her b/c she JUST had a baby (her 1st) and I know how scattered you can be right after you have a baby!!!!
I'm just worried she is going to call me on Wed, thurs or worse FRI and asking about the cake!!! I know how excited she was before about the cake (it was going to be a surprise for her sister coming into town).
Should I call her again (I called this afternoon), maybe Monday and just say something like "if I don't hear from you by Tuesday at the latest I won't be able to do the cake??" I've already done a baby shower cake for her and she has the potential to be a regular customer, and then w/a new baby....I don't want to upset her!!
Any suggestions??
Thanks,
Christine
I know you are trying to be very considerate of her since she just had a baby but at some point you have to know if she still wants the cake or not. And you have to decide how late is too late.
Do you know any of her friends or family that you could check with? Otherwise, I would decide on my cutoff day, try to call her up until then and take it from there. There is only so much you can do.
Cindy
I think I would leave her a nice message saying that you need to hear from her because you are going to have a busy weekend for Easter holidays. You can tell her that you need to know if she still wants to order by Tues. so you can get supplies.
If you do not hear from her until Friday....I would be nice about it and just say that you tried to reach her several times and left message that you needed to know by Tues. No one should expect you to do a cake in that short amount of time...well, unless they are one of my customers! 
Hope it all turns out for the best! 
I think you've done pretty much all you can do! I'd say yes, call & email one more time and let her know that you HAVE to have notice by Tue or else you won't be able to commit to doing it. You can tell her (if you haven't already) that you totally understand what it's like having a new baby and that if she'd like to reschedule, you'd be happy to do that. You can let her know that you really need this advanced notice because of other deadlines and schedulings. Then, if you don't hear from her by Tue, write & call again and express that you hope everything is ok with her and the new baby but that you'll have to reschedule her cake for another time. HTH!
blessings
elly
It still amazes me how quick ya'll are!!!
Thanks for the adivce, I just don't want to come off sounding inconsiderate!! I have her mother's email address and even emailed her once. I'll just give her till Monday and then call her again then and let her know I need to know something by Tues!!
I know when I had my son.....it took me about a month before I could even leave the house!!! I was so scattered, tired, and lost!!! 
Sheesh...just thinking about that 'new' adjustment period...makes me shudder!
Definitely give her a cutoff day. I would email her first thing Monday morning if you haven't heard from her before then. I think email is a good way to go with this for two reasons. 1.) She has something "written" down that she can refer to if need be. 2.) You have "written" proof that you tried to contact her. Not that she can could do anything except gripe if you don't have a cake waiting for her, but it would give you something so you can say, "look, I tried to get in contact with you."
She may have changed her mind, or maybe her sister isn't coming after all; either way, she should tell you that since she had already made plans with you, but we all know how people can be. 
In either case, you have a life to live too, and she can't expect you to hang around waiting for her phone call (new baby or not).
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