I made a cookie order for a girl's bridal shower this past weekend. The cookies turned out great, matched her color requests, etc. She asked that little message tags be put on, which I did for 20 cents each. She just sent me an email that the cookies were a huge hit, they were beautiful, and oh by the way I spelled her name wrong on the tags! I'm mortified! It was totally my fault, odd name..."Witnery" and I spelled it "Whitnery." Her cousin, a close friend of mine picked them up on Friday morning, the shower was Saturday afternoon. I guess no one noticed? I totally would have redone them for her! Anyway, what do I do besides apologize for ruining her shower, reimburse her for the tags, $7.00, and apologize again?
HELP!
I wouldn't offer a refund, that is a slippery slope! However, I would send her a nice card or something and tell her how pleased you are that they were a hit, and that you are terribly sorry for the mistake in the name. I would include something like, "It's such a unique name!" Just be very friendly, she obviously wasn't too angry or you'd have gotten and earful. You could offer her a small freebie to 'make up for it'. I would just be so careful about refunding... especially if she didn't ask. All of a sudden other people will know you pass out money and they'll complain about any little thing to get a free cake! 
I would reimburse for the tags, and perhaps a wee bit more. Since it's just $7 she may not care (I wouldn't fret the issue of collecting $7 if my name was spelled incorrectly). It's a shame, but you know, I had to read your post several times to figure out the differences in the two names. Easy mistake.
Well having grown up with a "unique" name myself, I would not worry about reimbursing her any money. Anyone who has had one of those "unique" names know that not everything is going to be spelled right and its just something you learn to laugh off 
lol, too funny. I have a 4 letter name and EVERYONE including the Goverment adds the "i" to my name!
I get trully pissed at times, but as I've gotten older I've mellowed out.
It would be a very nice gesture on your part to send her like 7 dollars worth of cookies and they can be simply decorated...Maybe just enough cookies to spell out her name in a cookie bunch..lol
That would be so nice, especially if she liked her cookies.
Just a thought
but easier would be 7.00 off on her next order!
Thanks for all the advice everyone! She had expressed interest in another cookie order for the rehearsal dinner (that is if she's still talking to me!). I'll send her a heartfelt apology and a credit for more than the $7.00 on any future order. I hope that helps!
Thanks again everyone!
I grew up with the name Dara - no one ever got it right, my last name was differently spelled as well. Then I married into an even stranger last name. I have long since given up on it ever being right.
I do think that even if you are used to it being misspelled, you still should be credited back if you paid to have it spelled correctly. I don't think it would open a door to everyone wanting refunds, just refunds for mispelling. Unless you wrote it out, and the approved the copy.
I agree with Dara, I think that the right thing to do would be to refund for your mistake. But I also think that one can apologize too much. I would send her a nice note with maybe one or two cookies ( a flower or something) and in the note that say thanks for the order, and you hope to do business with her again. Also, just mention how you feel bad for your mistake, are grateful for her understanding, are wanting to discount that amount the next time she places the order. If anything, she tell her friends how you made an effort to "fix" your mistake, not how you were quick to refund the money.
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