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Please help me with wording re: delivery - Page 2

post #16 of 38
If the customer doesn't even need the cake until Wednesday I would think they would be alright with it being delivered Wednesday morning; it's only reasonable, right? I don't even know if my car would start when it is that cold!
Edit-apparently I was typing at the same time as the OP! They want to come get it? Hooray! Problem solved!
Edited by as you wish - 1/27/14 at 4:23pm
post #17 of 38

oh yes! great news! they wanna come get it --hurray

love me some cake buzzzzz

 

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post #18 of 38
Quote:
Originally Posted by cakesbycathy View Post
 

...she said they want to eat the cake at midnight to celebrate their daughter's 1st birthday.  

 

and...this is a little weird to me...idk

love me some cake buzzzzz

 

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love me some cake buzzzzz

 

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post #19 of 38
Oh there you go let them pick it up...I wasn't saying to stand out in the cold if thats what it sounded like...but now their willing to come get it problem solved. ..
post #20 of 38
Quote:
Originally Posted by -K8memphis View Post

and...this is a little weird to me...idk
Yeah, that is odd. It takes all kinds though, right?
post #21 of 38
Who feeds their 1 year old cake that late at night?? I guess takes all kinds...
post #22 of 38

That's good that they will come and get it....who the heck is celebrating a 1 yr old's birthday at midnight????????  Kinda weird, but who am I to judge?  Could be a serious miracle baby and they are savoring every. single. moment.  And no one can blame them for that!

 

And totally refund the delivery fee.

 

On the other hand, I would establish an order minimum, if you haven't already.  I wouldn't have taken that one.  Hopefully you made a decent amount on it to make it worth your time.

 

Are you the Cathy from Strongsville (Creative Cakes by Cathy)?

Aah, cake. . .the 5th food group!!
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Aah, cake. . .the 5th food group!!
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post #23 of 38
I skied in 35 below zero without the wind chill a couple of times a year. Bundle up, bundle up your kids, make sure you have blankets in the car, and do what you agreed to do. What it the ER doctors decided to not come in because it was cold? I'm a little confused that you would cancel because it's cold? It's a business. You should deliver that cake. I would be very upset if you did that to me.

Now if it was freezing rain and really dangerous, that is different. But not because it's cold.
Nancy
post #24 of 38
Sorry, I see they agreed to come get it.

I still stand by what I said. I realize I live in a place where it's regularly cold, but ignore the hysterical weatherman. You are delivering a cake not standing on a bus stop. Lots of people have to go to work, and they don't even have a car.
post #25 of 38
Thread Starter 

Bees Knees, I am that Cathy.

 

Nancy - I think your comparison is a little ridiculous.  We're talking about cake, not saving lives.

They live in an apartment which means it may not be as simple as walking from my car to their door.

 

I do have a minimum order requirement and she met it. 

 

As far as eating it at midnight...maybe that's a cultural thing?  She had a very heavy Middle Eastern? maybe Indian?  accent.  So much so that I could barely understand her and all our communication has been through messages or I would have had to turn down the order because I couldn't figure out half of what she said in her initial voicemail.

I took her up on her offer to pick it up and then learned she planned to bring the baby with her :(.  I'm not going to be responsible (or feel responsible) if gosh forbid that kid gets sick or something so my husband has offered to do the delivery for me.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #26 of 38

i think op made a good responsible decision in creating a more acceptable way for her client to get their birthday order--

 

from yesterday's 

 

http://www.cleveland.com/weather/blog/index.ssf/2014/01/arctic_front_brings_strong_win.html

 

Quote:

 

A strong cold front is moving in and temperatures are dropping quickly. It was 26 degrees at 4 a.m., but the National Weather Service is predicting it will be 8 degrees by 5 p.m. Weather concerns have resulted in delays and closings of area schools and other organizations. Go here to see a complete list from WKYC Channel 3. Cleveland City Schools are closed today, and the University of Akron already has canceled classes for today and Tuesday.

 

The front is causing very high winds, with sustained speeds of 45 mph and gusts up to 55 mph overnight. The Weather Service is warning that wind and snow could create blizzardlike conditions, creating very dangerous conditions for commuters. Downed power lines and accidents had closed sections of I-90 and I-271 early this morning. Drivers also are cautioned to be alert for blowing and drifting snow. Also, Cleveland residents were being asked to limit travel as crews continue to clear snow from city streets.

 

extreme weather conditions are not for everyone and cleveland authorities agree--didja see that chick's car fly off the bridge in minnesota somewhere this month--

 

http://www.youtube.com/watch?v=nhiPi3ODxVA

love me some cake buzzzzz

 

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love me some cake buzzzzz

 

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post #27 of 38
Probably because I am new, and looking for customers, not an established business, but if I said the cake would be delivered, it would be delivered. I know this is a small order to busy, established bakers, but the cold, in my humble, upstate NY opinion, is no reason to bail on a customer. If I worried about the cold, I would never leave the house!!

Example of a baker who made me unhappy. Very busy local baker made my daughter's Sweet Sixteen cake for about $150 to $200, I can't remember. Lovely cake, but she rushed the order. The filling was warm. How do I know? When I drove over a tiny bump, the entire top layer slid off and cracked. I put it together best as I could, and served it. We laughed, what can you do? But when I went to tell her the next week, and let her know I know the filling was still warm because I felt it when repairing the cake, she wouldn't come out to talk to me. She refused. I didn't want my money back, I just wanted to ask her to maybe pay more attention?

And I have owned other businesses and truly believed the maxim that if you make a customer happy, she will tell 3 people. If you make her unhappy, she will tell 300. icon_biggrin.gif I teach in the area, and have told hundreds of people in my area this story, but she is so successful, she makes about 10 wedding cakes every summer weekend. So I guess maybe people don't really care how you treat other customers. She also really has no competition in our resort town at all. That may now change.icon_smile.gif

Just my humble opinion.

Nancy
post #28 of 38

op did not bail on the client

love me some cake buzzzzz

 

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love me some cake buzzzzz

 

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post #29 of 38

Maybe the cake at midnight thing is a family tradition because the baby was born at midnight? I have a very silly friend whose husband would sing to her if they happened to be looking at a clock at her "birthday minute". Any day of the year. Yes, up to 365 times a year. :duh::cake::party:

post #30 of 38
Thread Starter 

Nancylee, if you had read my last post in its entirety you would see that I did NOT bail on the customer.  I completed the order and it is going to be delivered.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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