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Please help me with wording re: delivery

post #1 of 38
Thread Starter 

I have a rare mid-week order.  I am supposed to deliver a small (6"round) and 6 cupcakes tomorrow evening  about 20 minutes away. Client needs hem for Wed, but I am not sure what time.

 

I am in Cleveland, OH.  The weather forecast is predicting wind chills to be MINUS 20-30 degrees.  My kids will not have school tomorrow.  Frankly I have no desire to go out in that kind of weather for anything, let alone deliver a cake.  How can I word a message to her that basically says this but still sounds professional?

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #2 of 38
I'm not sure what it is you want to say. Do you want to do the delivery on Wednesday instead of tomorrow? Or do you not want to do the delivery at all? If you just want to change the time of delivery because of inclement weather, there is nothing unprofessional about saying so. But if you want to get out of delivering at all after you said that you would, there is no phrasing I know of that could make that come across as professional behaviour.
post #3 of 38

How about: "In light of the extreme winter weather expected on Tuesday, would Wednesday delivery work for you? If so, what time would work best?"

 

I'm sorry. We're having about the same temperatures here.

post #4 of 38
I agree that it would be exstreamly unprofessional to just not do the order, especially so close to the date that the order is due. ...I know its cold out I was just doing errands for the last hour and yes its suppose to be colder tomorrow but I feel your reputation could be hurt if you just cancel this order....I have to go out in it again tomorrow it sucks but we gotta do what we gotta do....
post #5 of 38

Just explain your kids will be home from school and would it be possible to deliver on Wednesday.  If the customer says no, then you must comply, or you will hurt your business.

post #6 of 38
Thread Starter 

As you wish -I just want to get out of delivering the cake tomorrow. 

 

Iowa baker - thanks! 

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #7 of 38
Thread Starter 
Quote:
Originally Posted by kazita View Post

I agree that it would be exstreamly unprofessional to just not do the order, especially so close to the date that the order is due. ...I know its cold out I was just doing errands for the last hour and yes its suppose to be colder tomorrow but I feel your reputation could be hurt if you just cancel this order....I have to go out in it again tomorrow it sucks but we gotta do what we gotta do....

I will of course do the order.

But we're not talking about a small temperature drop here.  We're talking SEVERE cold.  Windchills that are 20-30 degrees BELOW zero.  Frankly, that's not safe for anyone to be out in.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #8 of 38
Okay, I understand! I think IowaBaker phrased it very well. icon_smile.gif
post #9 of 38
I agree I know its cold out...if I were you I would warm my car up and hopefully she wants it during daylight hours but probably not...I know its cold out I was just outside and have to go back out..its down right bitter but I just feel it would hurt your reputation if you back out of the order....just my 2 cents....sorry I know its cold...
post #10 of 38
To be honest I think it's not right to tell a customer you will deliver and then end up not doing it I have no idea of how you would tell them that you don't want to do it, but hopefully the customer understands you good luck
post #11 of 38
I just had to go back out...it is really really cold so I do understand that you dont want to go out but I still think it will hurt your reputation as a baker if you dont...bundle up and try to stay warm....
post #12 of 38
Quote:
Originally Posted by kazita View Post

I just had to go back out...it is really really cold so I do understand that you dont want to go out but I still think it will hurt your reputation as a baker if you dont...bundle up and try to stay warm....

Can't you just sit your butt indoors??
post #13 of 38

i would not deliver a dumb cake in 20 below zero weather --just my two cents --the coldest i've ever been out driving in is thirty-five below or was it -40  and i think  15-20 below would be my line in the snow/sand/ice/cold--

 

and i'd happily take a ding on my reputation to avoid that mess--

 

i don't know--i really feel conflicted though--20 below is too freaking cold to drive--who wouldn't understand that? and who cares if they don't :lol: 

 

my husband would take me though--gawd what a b---- of a delivery agh! and such a tiny order! 

 

for once i'm glad i'm retired--hahahaha

one baker's never ever do is the next baker's 'i swear by this'
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one baker's never ever do is the next baker's 'i swear by this'
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post #14 of 38
Quote:
Originally Posted by cakealicious7 View Post

Can't you just sit your butt indoors??

Lol im in now for the night

I know k8 its a small order...idk im torn too ....I do know its darn cold out
post #15 of 38
Thread Starter 

You know, it's not like I've decided I just don't feel like going out to deliver the cake. I'm not trying to get out of it because I'm lazy or because I don't like the cold.  If it were any other day/order I would deliver and be done.  We're talking about the weatherman saying that being outside for longer than 5 minutes can cause serious frostbite.  I guess I don't consider it unprofessional to be worried about my safety during a delivery.  Apparently some of you feel like there should be no exceptions?

 

At any rate, I messaged the client and asked if she was open to delivery on Wed but she said they want to eat the cake at midnight to celebrate their daughter's 1st birthday.  They have offered to come pick it up.  My husband thinks I should let them and refund the delivery fee.

Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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