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First time someone has complained on a cake of mine?

post #1 of 121
Thread Starter 
I'm not sure what I did wrong... She sent a picture and I altered the size to serve the amount of people she needed. She met me in public and was so excited and then went to her car and texted me about 5 minutes later saying this "(1/2) Hey are you still here....I know I said dat I liked da cake however I really don't... can we negotiate something because it really doesn't look like da picture I sent u n I don't think it's worth da $45...I just didn't want 2 seem ungrateful or offend u". The only problem that happened was the fondant folded a tiny bit and the bottom on the side but it wasn't that noticeable but i am no proffesional I work out of my house. I cut her a huge deal considering she asked me to do it last minute the night before! What does everyone think of this situation? Here are some pictures..400
post #2 of 121

Well executed.  Very well done.  The letters could have been a little cleaner at the edges.

 

However, with only 24 hours notice and you only charged $45?  You should really have a minimum price for something like that. She got a bargain.  Other than the cleaning up the letters, the work is good.

post #3 of 121

You charged appropriately, many would charge more!

She is cheap, plain and simple.

so email her back u r chp.

post #4 of 121

I agree, the only thing I see is the letters could be a little cleaner. outside of that, for short notice it looks amazing. She got a rocking booty-licious deal ;)

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

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"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

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post #5 of 121
Quote:
Originally Posted by Norasmom View Post
 

You charged appropriately, many would charge more!

She is cheap, plain and simple.

so email her back u r chp.

 

:-D

"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

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"Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep."

 

Scott Adams

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post #6 of 121
Thread Starter 
Thank you! I agree the letters were ehhh.. It was 2 in the morning and I was exhausted! Haha
post #7 of 121
Thread Starter 
I ended giving her $10 back too just to keep her from complaining and leaving happy. However my husband was extremely upset that I did that!
post #8 of 121
Quote:
Originally Posted by shorn0099 View Post
........"" can we negotiate something because it really doesn't look like da picture I sent u n I don't think it's worth da $45.......

translation: "I conned you into making a cake that looks like a buttox, now give it to me REAL CHEAP, cause I know you can't sell it to anyone else, and you won't throw it away after all the time & money & energy that I know you put into it."

 

hmmmmm I would have declined her offer and taken a big bite out of her butt cake right in front of her.  then said  'Yummy this is delicious cake."

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~~We are living in a world today where lemonade is made from artificial flavors and furniture polish is made from real lemons. ~Alfred E. Newman  
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post #9 of 121
When you market yourself as a cheap baker you will get cheap clients. People who want as much as possible for as little as possible. Grocery store prices are only going to attract people who should be buying their cake at the grocery store.

Do yourself a favor and get a little more respect for yourself and your time. Was that $10 you had left over after paying your expenses really worth staying up until 2am for? Would you accept $1 an hour as a wage from any other employer?
elsewhere.
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post #10 of 121
If it was supposed to be a booty cake and not a booby cake, I can see why she would not be happy. However if it was in fact a set of knockers, I'd say you did a pretty good job.
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post #11 of 121

Ugh. Instead of giving her the $10 you should've used that money to buy her a dictionary. 

"Life itself is the proper binge." - Julia Child
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"Life itself is the proper binge." - Julia Child
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post #12 of 121
Quote:
Originally Posted by SweetCarolines View Post
 

Ugh. Instead of giving her the $10 you should've used that money to buy her a dictionary. 


LOL!  ;-D

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I love what I do and do what I love

https://www.facebook.com/JeanneWinslowCakeDesign

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post #13 of 121
Quote:
Originally Posted by shorn0099 View Post

"(1/2) Hey are you still here....I know I said dat I liked da cake however I really don't... can we negotiate something because it really doesn't look like da picture I sent u n I don't think it's worth da $45...I just didn't want 2 seem ungrateful or offend u". 

 

Just based upon her text above and her clear refusal to use (or learn) proper language, spelling, grammar, etc... I would not have given her any refund. 

 

Besides it was only $45. How could you have earned any profit at all?

post #14 of 121
Thread Starter 
@kikiandkyle I couldn't agree with you more. I feel really stupid for doing it, I just didn't want to argue. My husband had to walk away because he was so upset with me for doing it. I have learned my lesson though! Thank you everyone, I have felt really discouraged after this incident and you all have made me feel so much better!
post #15 of 121
I didn't mean to sound so harsh! But I'm glad you got the point. I know it's hard to turn down work but not all work is profitable.
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