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Needing advice on a customers cake disaster! - Page 2

post #16 of 22

I agree. if you spend that much time on a cake (not to mention that the client spent a lot of money) it should be properly boxed.

post #17 of 22

So how would you box a topsy turby cake? I am just trying to learn more.  I can definitely see why no one would allow any customers to pick up a cake like that. If the customer wants it in one piece they should pay extra to have it delivered rather than have it fall apart on them.  Sounds like the woman probably had it sitting on the seat which seems like an accident waiting to happen.
 

I am so sorry that this has happened to you and I know you feel very badly about this but you got to remember the cake was in perfect condition when you gave it to her. Don't beat yourself up too much about this. When I used to watch Cake Boss anytime they delivered a cake someone was always in the back to watch the cake and protect it from any mishaps. The woman should have brought someone with her to guard the cake while she was driving.

post #18 of 22

I think BakingIrene might be on to something and the entire thing slid, not a collapse as the customer suggested. In my experience in driving a cake, which admittedly is sparse, I have been really surprised at how slow I have to drive and how the laws of physics affect a cake. I am aware of it now..but I'm pretty certain that a regular customer, while she may have known to be careful with turns and such, had no real understanding of how slow and careful you must be. I'm betting that she was watchful of traffic, but maybe took the turns a little too fast for the cake to survive. Even coming to a stop is difficult and while we might not even notice the forces at work, that cake will.  That being said, it's not your fault that the cake failed after it was in her possession. If I have groceries in my car and had a problem where the milk jug tipped over or the eggs got smushed in the car ride home from the store, I can not hold the store responsible and expect any sort of refund. People have a tendacy to purposedly diminish their own responsibility if they think they can get someone else to take it for them. If she exaggerated about how far she was driving to meet you, she most likely has gone with the narrative that your cake collapased, not that she may have been careless and assume that the cake was not as delicate as they are.

Im sorry about this for you, the cake is beautiful. 

post #19 of 22
I can't tell from the photo what angle the box is sitting at, it's all crooked. The cake could be totally upright or it could be tilted to the side, you just can't tell for sure. (By the way, the type of box is really pretty irrelevant here, if it was going to fall over it was going to fall over whether it was in a box or not.)

I'd tend to agree that the grease mark on the box hints at a car slamming on the brakes and tilting the top tier forward to touch the box, but since I can't really tell from the perspective if that's the side of the box or a flap I don't know. I suspect that she has her hand there to hide another big mark of icing that would show that the middle tier also hit the box, but I'm suspicious like that
post #20 of 22

Is it just me or does it look like its been placed on the front seat (or a car seat) which slopes?

A down-to-earth South African who has a growing interest in fondant cakes...I've been bitten by the cake bug!
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A down-to-earth South African who has a growing interest in fondant cakes...I've been bitten by the cake bug!
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post #21 of 22
Quote:
Originally Posted by Tails View Post

Is it just me or does it look like its been placed on the front seat (or a car seat) which slopes?

I can't tell...i don't think there's enough stuff in the photo to get a good idea of that.
post #22 of 22

To me it looks like the cake is sitting at an angle also!!!
 

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