Soooo! I'll try and keep it short.. I had a lady contact me last week about doing a 3 tiered topsy turvy for today. I made it yesterday evening and have been moving it around (in and out of the refrigerator from one table to another). Well, today I drove with the cake 20 mintues to meet the customer who was coming from maybe 45-50 minutes away. Meet her and we setup the cake in her car and off we go! I get a text 2 hours later saying that the cake was too moist and it completely collapsed. I'm not sure what to say at this point... I looked at the pictures and to me it appears that the top two layers have slid. And it is doweled through the center and supports for each tier. I've used this recipe for many cakes. I'll post pictures in a bit, the ones she sent me. What would you advise to do in this situation? Stupid me, I have a contract but am very lax when it's down to the wire so she didn't sign it. She is too far away to fix it.
IMG_8414.JPG 2,335k .JPG file