GHOST_USER_NAME Posted 26 Feb 2005 , 3:48pm
post #1 of

I know I've touched on this subject before, but I just have to vent.
I was at the NY Cake Supply store on 22 Street this past week and one of the owners was answering the telephone. My God, how rude can a person be!!! All he said when he answered the phone was "Yes." And he had the caller on speaker phone! The caller hung up saying "Sorry, I must have the wrong number." Ten seconds later the phone rings again, the owner lets it go to voice mail...then he proceeds to play the message out loud! I could tell from the voice that it was the same person who thought she had the wrong number. And to top it all off, the message she left had to do with a credit she had; something I think is personal and should not be heard by customers.
I realize they are the "only game in town" and that they have a huge account with the Institute of Culinary Education, but couldn't they be a bit nicer and helpful? And that poor woman who works the register, she seems like a frightend little mouse!
I just know one day I'm going to go in there and be rubbed the wrong way. And if this happens, I will surely tell them off. I'm thinking about getting all my supplies from now on strictly from the internet anyway. I just hate having to go to that store!

12 replies
m0use Posted 26 Feb 2005 , 6:02pm
post #2 of

That is so sad to hear. I can't stand a place that offers poor customer service. I have worked customer service since 1997 and always prided myself on my customer service skills. Most people in this world today have no respect for anyone but themselves, and even then you have to wonder. That is one reason I try to live by the golden rule- do unto others as others would do unto you. thumbs_up.gif

GHOST_USER_NAME Posted 26 Feb 2005 , 6:47pm
post #3 of

I agree, very tactless!! I flat refuse to give my hard earned cash to someone not deserving of my business. I don't even care if I have to pay a few cents more somewhere else.

If you start ordering form the internet, just be cautious of sugarcraft.com. The only good reviews I've ever heard from them is from people who can walk in their store. They come up over and over again and it's just one bad review after anther. They will not admit when they have shipped the wrong item and make it right. They've done this to me and several others that I know. So, word from the wise, use them last and only when pushed up against the wall. There are too many other great sources out there to have to deal with them.

GHOST_USER_NAME Posted 26 Feb 2005 , 7:50pm
post #4 of

Thnaks Dawn. When you have a chance, can you list a couple of internet stores you like to deal with. Thanks!

GHOST_USER_NAME Posted 26 Feb 2005 , 8:16pm
post #5 of

I like (and not in any particular order)

Candyland Crafts:

www.candylandcrafts.com

Global Sugar Art: (and they are having a huge sale right now)

http://globalsugarart.com/catalog/index.html

Nick Lodge

Cakes by Sam:

http://cakesbysam.com

PaperMart (for boxes, boards, etc)- these people rock!!

www.papermart.com

Superior Products: Great prices on hardware such as the cast iron turn table, disposable bags, silicone non-stick baking mats- just a slew of things

www.superprod.com


I've actually had good luck with every one I've ever ordered from accept sugarcraft. They are rude and seem to have no integrity over there.

diane Posted 26 Feb 2005 , 9:18pm
post #6 of

oooooh, thank-you, thank-you, thank-you, cali4dawn! i can only buy from online stores and i was searching for some over the web. icon_biggrin.gif
time to pull out the visa!!! icon_lol.gif

GHOST_USER_NAME Posted 27 Feb 2005 , 12:47am
post #7 of

I hear you Diane--there go all my profits (ha!) for February!

And thanks Dawn. FYI--I always order from candylandcrafts.com and love them. I've even been to their store; it's here in NJ. It's about a 45 minute drive for me, but well worth it. They have a whole room full of just candy molds!
As for sugarcraft.com, I've been to their site plenty of times and always find it confusing. I've always stopped short of ordering and never really knew why. From what you say, I'm gald I haven't.

GHOST_USER_NAME Posted 27 Feb 2005 , 12:53am
post #8 of

Hey, cookieman, I lived in Jersey in part of 78 and all of 79. It rocked. I worked in NYC (typical, huh?).

There are things about the area I really miss. But I've loved something about everywhere I've ever lived. We've finally settled now (thank goodness) and will be here until Joan retires. As of now, the plan is to move to Charleston, SC then. But who knows...that's years away.

The candyland crafts people have always seemed to be on the ball and very nice. I would love to go to their storefront.

GHOST_USER_NAME Posted 27 Feb 2005 , 1:28am
post #9 of

It's a small store, but clean, neat, and organized. The people are very friendly.
I was born and raised in JC! I live in Hoboken now and did the NYC commute to work for years (I worked in publishing). I've lived in various parts of NJ, but love Hoboken. My family settled here from Italy at the turn of the century. We have all the documents from Ellis Island on microfiche. This place is truly my home.
My partner, Jim, is from the Bay area. We go out at least once a year to visit his family. I love it there. Okay, this is more than others want to know.

But I will say one more thing on topic:
The NY Baking Supply sotre has just about anything I want and it's a 15 minute commute via train for me; I can see a project online that I want to do and have the supplies in my house within an hour. That's what makes it difficult not to go there. I guess that's why they can stay in business and be rude.

GHOST_USER_NAME Posted 27 Feb 2005 , 2:50am

I totally get it... it's that instant gratification syndrome we all have.

I love Hoboken, also.

Godiva Posted 27 Feb 2005 , 3:16am

That's just the thing...With me, why wait for some items to arrive in a few days vs passing by that store! I was there about a week ago picking up some fondant, and the old man was yelling at one of his employees because he failed to write down the price of an item! In front of all the customers...No respect...I tell you...i just go in and out!

tcturtleshell Posted 27 Feb 2005 , 10:35pm

Ya'll just need to move to Louisiana! cowboy.gif You'll find the nicest people ever right here!!! My hubby is from Albany, NY. We were visiting there a few years ago & were at Lake George. I dared his brother (who's a Albany cop) to wave & say hi to everyone we passed by. He loves a dare so he did it. The people were so shocked that they would stop & say wow! Then later we saw a few people he had done that to & you know what??? They were spreading the cheer! We actually saw them saying hi to people they passed!!!!! It's not hard to pass a little love someone's way to change their attitude!! Even if it is just for a minute! Like we say down south... KILL EM' WITH KINDNESS!!!!!!!!!!!!!!! My in-laws love visiting here because it is so nice & friendly. We even wave at people when we drive... not all people just the ones that look familiar.

So Cookieman... whenever someone is being a butthead... just say something nice to them... they will think about what they just did!!!!!! Hopefully be different from then on!!!! icon_wink.gif

GHOST_USER_NAME Posted 28 Feb 2005 , 12:27am

Oh, believe me , I try! But having spent all of my 44 years here it's difficult to break old habits. I visit my partner's family in the Bay area in CA every year and I am always bowled over when employees in the supermarkets ask if they can help you find something! Here in NJ where I live, you are lucky if the cashier tells you the total! Really! Most of the time I have to look at the register to see how much I owe!

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