Child Disappointed

Decorating By psurrette Updated 15 Oct 2008 , 6:00pm by LindaB41171

psurrette Posted 11 Oct 2008 , 5:26pm
post #1 of 54

So, I have a cake order for Mario Galaxy theme. The mother is supposed to send me pictures of what she wants on the cake from the game. After a week I find this attached picture and ask if she wants me to base te cake from what I found. She says yes. I just delivred the cake and the boy says Bt I thought it would have the differnt levels of the game. I dont like it. And she didnt ask me to put his name on the cake either. ( I should have asked but I didnt) And now she needs a box. ( I dont deliver cakes in a box to help reduce the cost but it is in a cake carrier in my car)
So now I have to go buy a box and she askes me to get soething I can write is name on the cake with. So I go get box some icing and go to write on the cake and thier little girl pushes me and I damage the cake a little. I wrote the best I could and then she asked me to put 7's on the cake so I did that. After everything she wasnt happy do I give a refund of any sort?
LL

53 replies
psurrette Posted 11 Oct 2008 , 5:30pm
post #2 of 54

this is ithe picture I sent her to make the cake by
LL

-K8memphis Posted 11 Oct 2008 , 5:35pm
post #3 of 54

No, no refund. Your cake rocks. Her happiness is her problem not yours.

chutzpah Posted 11 Oct 2008 , 5:43pm
post #4 of 54

I can't see the second pic, but why-o-why did you let her dictate your time like that?

jen1977 Posted 11 Oct 2008 , 5:52pm
post #5 of 54

Your cake looks great. If he wanted different levels of the game on hte cake, the mother should have told you that and sent you the additional pics. It's not your fault the boy was disappointed because his mother didn't tell you what he wanted. No refund at all!

pinklesley1 Posted 11 Oct 2008 , 6:00pm
post #6 of 54

dont refund anything.. that nuts.. you can tell the kid thats what his mom ordered.

Ruth0209 Posted 11 Oct 2008 , 6:00pm
post #7 of 54

Heck, no, you don't give a refund. If she didn't give you any guidance and let you figure it out, then she gets what you came up with. If she wanted something specific on the cake she should have given you pictures.

Young children are very literal. I did a bug cake once from a magazine picture a mom gave me. When they picked it up, her son didn't like it because the mouth wasn't EXACTLY the same as the picture. His mom told him "Too bad sweets, we can't always make things exactly like a picture. It's a very cool cake and WE love it." Too bad the mom didn't have the sense to do that with this kid.

Too bad that happened to you, but I wouldn't lose sleep over it.

GI Posted 11 Oct 2008 , 6:00pm
post #8 of 54

I would not refund her anything. I took a look at your pix in your gallery. WOW!

The lady is teaching her boy the "Wal-Mart Trick" --- "Go buy food from Wal-Mart, eat most of it, take the rest back, get a full refund."

Ruth0209 Posted 11 Oct 2008 , 6:04pm
post #9 of 54

Not to mention that this mom should teach this kid some manners. When I was a child, if someone had brought me a cake for my birthday and I'd said, "I don't like it." to them, my mom would have scolded me right then and there for being rude, and asked me to apologize for being ungrateful.

Momkiksbutt Posted 11 Oct 2008 , 6:08pm
post #10 of 54

Spoiled child...and very rude mother....NO REFUND!!

And I can't see your cake either!! icon_cry.gif

GI Posted 11 Oct 2008 , 6:10pm
post #11 of 54

icon_eek.gificon_eek.gif WOW! icon_eek.gif Your pix of your cake just came up! That is a FABULOUS cake and you matched the picture perfect!!! icon_eek.gif

MAN...I wish I had just a pinky-sized finger of your talent!

psurrette Posted 11 Oct 2008 , 6:17pm
post #12 of 54

I dont know why pictures load and then dont load....... I am trying to load the picture again
Its hard to tell but Mario is actually raised off the cake. He has a pile of butercream underhim to give the 3d look

Thanks Everyone!
LL

Kitagrl Posted 11 Oct 2008 , 6:19pm
post #13 of 54

Great cake!

Spoiled kid!

No refund!


icon_lol.gif

shelbur10 Posted 11 Oct 2008 , 6:23pm
post #14 of 54

That's an awesome cake! Any kid SHOULD be thrilled to have it. My son would go nuts for it.

I'm with everyone else...if it's not exactly what he wanted, that's Mom's fault for not ordering it that way. You went way above and beyond for them, don't give a dime back!

miss_sweetstory Posted 11 Oct 2008 , 6:23pm
post #15 of 54

Paula,
The cake is terrific! YOU fulfilled your contract...and even made the effort to please a customer that wasn't entirely happy. No refund!

BTW, if you don't already do it, perhaps you should state in writing that you do not provide a box...perhaps giving the customer the option of ordering one from you at an additional cost.

summernoelle Posted 11 Oct 2008 , 6:23pm
post #16 of 54

No, you really shouldn't.

That mom is raising some bratty kids-the boy gripes about the cake AND their daughter pushes the cake lady? Time to call Super Nanny!

I really liked your cake. It also sounds like you didn't have much direction, either, so you made a beautiful cake with the info that you were given.

Also, may I add, RUN from this client in the future.

Momkiksbutt Posted 11 Oct 2008 , 6:57pm
post #17 of 54

AWESOME CAKE!!

Cake_Princess Posted 11 Oct 2008 , 7:11pm
post #18 of 54
Quote:
Originally Posted by psurrette

So, I have a cake order for Mario Galaxy theme. The mother is supposed to send me pictures of what she wants on the cake from the game. After a week I find this attached picture and ask if she wants me to base te cake from what I found. She says yes. I just delivred the cake and the boy says Bt I thought it would have the differnt levels of the game. I dont like it. And she didnt ask me to put his name on the cake either. ( I should have asked but I didnt) And now she needs a box. ( I dont deliver cakes in a box to help reduce the cost but it is in a cake carrier in my car)
So now I have to go buy a box and she askes me to get soething I can write is name on the cake with. So I go get box some icing and go to write on the cake and thier little girl pushes me and I damage the cake a little. I wrote the best I could and then she asked me to put 7's on the cake so I did that. After everything she wasnt happy do I give a refund of any sort?




No refund is needed.

zoomzone Posted 11 Oct 2008 , 7:18pm
post #19 of 54

No refund on your awesome cake! Mom is ignorant.

tanyascakes Posted 11 Oct 2008 , 7:24pm
post #20 of 54

I agree, no refund. I let my 12 y/o son look at it and he liked it!!! So that kid is just spoiled and he mom is nuts!!! Just know that it is really a great looking cake!

Galler Posted 11 Oct 2008 , 7:29pm
post #21 of 54

This cake looked like just what they ordered! No way would I give them a refund. It looks fantastic!

Brenda41 Posted 11 Oct 2008 , 7:38pm
post #22 of 54

NO REFUND!!!!!!!!!!!

You did a great job.

maimerbaker Posted 11 Oct 2008 , 7:50pm
post #23 of 54

Your cake rocks! I agree with everyone else NO REFUND.

knel Posted 11 Oct 2008 , 7:56pm
post #24 of 54

Cool cake! I agree with everyone else... NO REFUND! You did exactly what you were asked to do. If she isn't happy, she doesn't have to order another one from you. It doesn't sound like she is the kind of client you would want to have anyway...

I am an easy going person, people pleaser-to some extent, but c'mon!

angelatx Posted 11 Oct 2008 , 8:21pm
post #25 of 54

That cake rocks!!! everyone is correct, he sounds a bit spoiled and ungrateful and the mother sounds like she is the one who taught him that. she should have gotten you the pics you needed and been more specific. For sure don't give her a refund! no way, no how! Have a great day!! icon_biggrin.gificon_biggrin.gif

zubia Posted 11 Oct 2008 , 8:21pm
post #26 of 54

Love your cake .No refund needed.If mom is too lazy to even tell you what her son wants then its not your fault.

janine1972 Posted 11 Oct 2008 , 8:49pm
post #27 of 54

Ditto!!! NO REFUND!!!

Your cake is awesome!!! You are so talented and an inspiration to others - like me - lol

Put her behind you and ignore their ignorance
You did what you were told to and more!!
Now No more!!

KoryAK Posted 11 Oct 2008 , 8:57pm
post #28 of 54

no refund!

-K8memphis Posted 11 Oct 2008 , 8:58pm
post #29 of 54

If you get an email or something, send her an invoice for the box.

icon_lol.gif

auntsushi Posted 11 Oct 2008 , 9:09pm
post #30 of 54

I also agree. No refund.

It is sometimes difficult (in the beginning) to set standards for customers (I think). For those of us that are 'easy pushovers' ......and want to please EVERYONE, we MUST learn to treat our cake making and decorating as a BUSINESS !! This was a VERY hard lesson for me to learn -- and one reason why I tend not to do cakes for "friends" and "family" much anymore. Until *I* can learn to be more assertive with people then I am backing off doing cakes unless *I* want to do them the way I want them done (is that selfish)?

I think you did a wonderful job on this cake. You did what was asked of you ....and MORE. Great job !!

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