tirby Posted 15 Jun 2007 , 6:38pm
post #1 of

OK I e-mailed the company on the website and told them my trouble. to soft not sticking well ect.THEY CALLED ME TODAY. Mind you I only emailed them this morning.
The said YES! contact them.
I told them I knew a LOT of people "decorators" not happy (all you)
They asked
1. what trouble are you having?
2 Here are the suggestions-2 TB cornstarch per cup of shortening used
or 1 TB Meringue per cup used.
Also stir by hand after mixing.
they also asked for my recipies. For testing purposes. So they can see how real decorators make icing and can fix the problem.
They would send it to the main testing area as it was being typed. She said they were keeping track of complaints and are going to try to fix the problem. So contact them!!! PLEASE>
The caller ID said Smuckers J M CO

37 replies
Cakemom21 Posted 15 Jun 2007 , 7:04pm
post #2 of

I can't believe you got a response so quick!! I barely bought a can of the new stuff and haven't tried it yet. I'm actually quite scared to now that I have heard all of the problems. I hope it is tested and fixed soon.

tirby Posted 15 Jun 2007 , 7:06pm
post #3 of

It was quick. I emailed at 6am and was called at 11.

JanH Posted 15 Jun 2007 , 7:25pm
post #4 of

Glad to hear they're finally acknowledging that there is a problem!

Thanks for the heads-up. icon_smile.gif

tirby Posted 15 Jun 2007 , 7:29pm
post #5 of

The ONLY way something will be done is if people contact them.
I'm counting on all of you.

ccwkg Posted 15 Jun 2007 , 7:34pm
post #6 of

Wow! That's what I call customer service!! Yeah for Crisco. I haven't had any trouble yet but if I do I will be sure to let them know.

debster Posted 15 Jun 2007 , 7:36pm
post #7 of

I will email, the air bubbles forced me to go with High Ratio......................... icon_twisted.gif

korid Posted 15 Jun 2007 , 7:41pm
post #8 of

They called me too! About 5 weeks ago. I cound not believe it! Hopefully enough people will complain and they will do something!

Wendoger Posted 15 Jun 2007 , 7:43pm
post #9 of

Tirby....
Can ya post the link to where ya sent the complaint?

Thast really cool of them to get back to ya so quick. Makes me believe they really care icon_biggrin.gif

Janette Posted 15 Jun 2007 , 7:44pm

I already solved my problem it's called Hi-ratio shortening.

MaraCarter Posted 15 Jun 2007 , 7:44pm

I emailed about two or three weeks ago. And I havent heard anything. Glad to hear they are listening to someone. icon_rolleyes.gif

lionladydi Posted 15 Jun 2007 , 7:45pm

Several people contacted them weeks ago. Here's the link where it was discussed.

http://cakecentral.com/cake-decorating-ftopict-225701.html

Diane

tirby Posted 15 Jun 2007 , 7:48pm

http://www.crisco.com/contactus.asp

Here is the contact page!

mcdonald Posted 15 Jun 2007 , 7:53pm

I emailed them a while ago and haven't heard from them.. unless I missed their call. Glad to hear that they are being pro active about it and looking in to what are complaints are!!!

cakeladyinri Posted 15 Jun 2007 , 7:55pm

I am so glad I found this forum, I thought it was something I was doing that was making the icing softer then usual, darn I will have to try and add the cornstarch as noted here.

tirby Posted 15 Jun 2007 , 8:19pm

Janette. Where did you find and what kind of hi ratio do you use?

Wendoger Posted 15 Jun 2007 , 8:21pm

Ok, I e-mailed them too...lets see if I rank up there with tirby and get a phone call icon_razz.gificon_confused.gificon_biggrin.gif

Wendoger Posted 15 Jun 2007 , 9:09pm

Wow! I think I beat tirby's time! I'm thinkin' it was about 20 minutes. A gal called me, gave me the same 2 suggestions....cornstarch or meringue powder, said they were working on the problem.
Way nice of them to respond. icon_biggrin.gif

tirby Posted 15 Jun 2007 , 9:34pm

Well someone is VERY SPECIAL!! They made me hang on for like 5 hours icon_confused.gif
Looks like maybe we have their attention.

tc4cake Posted 19 Jun 2007 , 6:11am

I had the same horrible problem on a wedding cake and a hot day at that.....I've thickened my buttercream, frosting my cake at night, fridgerating overnight and the last 3 cakes have been fine with the darn new Crisco.....I'm using just a tad thicker consistency than the Wilton medium consistency I think......

oneprimalscream Posted 19 Jun 2007 , 6:24am

I am lucky enough to have a huge stock of the old Crisco to last me for quite some time...

BUT...

I contacted them as well, in hopes of getting through to them.

Cookie4 Posted 19 Jun 2007 , 6:31am

I also contacted them last week and spoke with them again this morning. They sent two coupons for their product which I may not even use.

Here's a picture of the problem I encountered while making buttercream. After 4 hours there was separation as well as another batch overnight. I placed a toothpic into the liquid to show them (FYI: Crisco is made by Smucker's).
LL

wolfley29 Posted 19 Jun 2007 , 7:30am

But I already add a lot of Merigue Powder to my bc, and it still slides right off the cake. Can't even get the crumb coat to stick. yh9080 had to ship me 4 tubs of Piggly Wiggly's brand, just so I could do my wedding cake earlier this month.

lionladydi Posted 19 Jun 2007 , 1:23pm

I think that what I find amazing about this whole Crisco situation is that Crisco didn't realize how many cake decorators that were out here using their product. You would think they would have experimented with icing before they came out with the "New Trans Fat Free" Crisco. They say that they tried it on all different types of receipes. Obviously they didn't try it in icing. I bet that they will realize it now with so many changing to another product.

Diane

samcfi Posted 23 Jun 2007 , 3:59am

Even though I'm a "newbie"... I sent them an email too!!! We'll see if they give me a call. (Like I wasn't having a hard enough time icing my cakes!!!!)

mom2spunkynbug Posted 23 Jun 2007 , 4:03am
Quote:
Originally Posted by MaraCarter

I emailed about two or three weeks ago. And I havent heard anything. Glad to hear they are listening to someone. icon_rolleyes.gif




Same here! icon_confused.gif

MillyCakes Posted 23 Jun 2007 , 4:08am

Cookie4 - I am glad I am not the only one who had that problem!! I threw out my entire double batch because I just knew something was wrong!! Nasty!!!!!!!!!!!!!!!!!!

Good thing I ran into Costco the other day and they had an entire flat of the old stuff!!! I am going back tomorrow to buy what will fit in my car! (And get a hot dog - for all of you Costco shoppers!) icon_redface.gificon_lol.gifthumbs_up.gif

fat-sissy Posted 23 Jun 2007 , 4:13am

I spoke with them several weeks ago too. And they sent me $6.00 worth of coupons for more Crisco; but I don't want more of the new Crisco!!! I hope they fix this soon.

Michele25 Posted 23 Jun 2007 , 4:14am

That's great to know that they seem to be paying attention!!! (Now if those of us who use Duncan Hines could only get them to listen....) Anyway, thankfully, I still have some of the "regular" Crisco left and have not had to use the new version yet. I'm petrified for my "stash" to run out; I've been reading about the problems everyone is having and think I'll email Crisco too. Thanks for the info!!

GI Posted 23 Jun 2007 , 4:20am

I sent Crisco an email. I passed up purchasing 2 big Costco-size cans of the stuff. The photo posted above is worth a thousand words!!! Wow!! Just like mine!! Mine turned out so disgusting & gross. I'm using my 'crappy' frosting on my family and my 'good' frosting on those needing to be impressed! Ha ha ha! I sure hope Crisco fixes this mess they made for us all!! I'll be watching this thread.

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