Help!! How Do I Turn Down A Bad Client??
Decorating By Lizhin30 Updated 11 Oct 2019 , 6:22pm by -K8memphis
So I spent half my morning emailing a coordinator who was asking questions about ordering a cake for her clients. Long story short.....She asked me multiple questions multiple times and finally at the end of it all told me my asking price was soo expensive (rude). Also that she would bring me more clients in the future so I should give her a deal. I'm feeling really uncomfortable about this order. She hasn't booked yet but she knows I have the date open... as of now. It's for next week which is a bit of short notice for the cake she wants. It's three tiers and lots of gumpaste flowers. She is supposed to get back to me tomorrow to tell me if they want to book but I want to back out of the order. Based on our conversation I don't feel comfortable. What in the world is a good way to get out of this??? I'm new to owning my own tiny business.
Thanks guys!
You do NOT need her in your life! Tell her you do not believe you would be a good fit for her business and leave it at that. She would be a constant thorn in your side and would constantly being trying to low ball you. You are in business to make money, not accommodate a party planner.
Why do people always feel entitled to a deal? I would 100% back out of this. She is not worth whatever you would make from this cake. She has already shown her true colors but the numerous (and repetitive) questions and then out right saying your prices are too expensive. She will just constantly be nitpicking everything and complaining about prices so drop her now.
i have a bit different take on it — while I love to do the art of caking I was into it for the money — some customers can be difficult most are not —
I would hold tight on my price, insist on cash in advance immediately — then let her decide —
and when I say immediately I don’t mean ‘by the end of the day’, I don’t mean Venmo or PayPal — if she’s going to be successful in her business she’s gotta get agile and motivated to meet my standards —
ordering an elaborate cake a week before an event should also incur a fee for a rush order and you need to be charging enough and correctly in the first place as well — you don’t want to set the bar too low for a client like this —
best to you
and if she can’t jump that high then you say, you can’t accept her order — it’s too ate to accept any excuses —
“in order for you to book your cake I need full cash payment in person now or you’ll have to go elsewhere”
say it kindly (not tonight, not tomorrow, not any excuse) now or never — it’s just way too late to d—- around — right?
and no changes — exactly as ordered or no deal — drop it like the hot potato it is — too late to negotiate and be left hanging for ANYthing —
be professional, firm and keep it carefully kind not soft
lizhin30 please start a new thread and say how it’s going — thanks
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