Hello again everyone. I really need your true opinion on this matter. So this lady has been trying to order a cake for the last 2 weeks. After ideas running back and forth, we decided on a design but she said she wants to meet first to discuss final details. We both decided to meet at the mall. So today came and I contacted her asking if we’re still meeting and she confirmed time and place. I sent her couple msgs letting her know I was waiting for her and she never responded. So after waiting over half hour, I texted her “I guess you’re not coming “. An hour later she sends me a text.
Please read the entire conversation so you can tell me if I sounded rude or aggressive at any point. I mean I didn’t even complain about her not showing up not even calling to cancel. Please be honest and don’t worry to hurt my feelings
I don't think she ever wanted the cake to be honest. She has mucked you round for a few weeks, possibly already is aware that you don't have the facilities to do samples and is using that as an excuse to back out of the deal while trying to pretend 'it's you not her'.
I would just stop replying to her, you have made it clear that she is welcome to find someone else and wished her luck. Now just let it go.
Thank you bubs1stbirthday. I wasn’t thinking of messaging her again never mind making her a cake. I just wanted to know from someone else’s point of view if I sounded aggressive or rude. I would never treat anyone with disrespect but I don’t have the patience either or the time to be sending happy faces to please them.
Not aggressive at all. Matter-of-fact and professional. Hard pass on working with her - I doubt her approach to working with you will ever change.
have no idea where she came up with passive aggressive — no, not at all — you were fine — you displayed a professional and Kind demeanor — end of story —
she was grasping at straws to get you to change your mind about feeding her your wares — to me her issue is that she thinks she’s entitled to samples and you’re firm on not giving them out for her proposed order —
i think you handled the situation very well and congrats for sticking to your best business practices — you did nothing wrong — good job
I don't think you sounded passive aggressive and she definitely wanted to blame you somehow so she could back out while saving face (although why would people think that they need to "save face", backing out is a rational choice...but they do).
Only 1 thing, and truly it is nitpicky minor, was "I guess you're not going to show" that could be construed as passive aggressive? I probably would have said " I'm at xyz, I understand things come up and hope you are well, but I do have to leave now. Please let me know how you'd like to proceed" super impersonal, facts only for super sensitive people (like my MIL, who takes me calling if shes 30 minutes late to a reservation as "being pushy."
Also, I can poooooooooooooooooost!!!!!
Thank you all for your opinions.
Fancyschmancy I did text her as soon as I got to the mall following 3 more msgs but she never responded back. So that’s when I said “I guess you’re not coming”. I always try to think before I say something so I don’t hurt anyone’s feelings with my words especially when texting. I just don’t have the patience or the time for drama LOL.
congratulations, fancyschmancy!!! yay!!
for sure, pc — some customers as we all know can be difficult — that was certainly a bit of a leap for her and she came out sounding strange — but you did good! and your cakes are So dang Pretty
Thank you so much K8memphis.
She only came up with the "passive aggressive" comment after you told her you only do tasting for weddings over $1,000. I think she just wanted free cake. There was nothing that even approached rude or non-professional about your comments. I also agree that she knew she couldn't afford the cake i the first place and was trying to get out of it and save face at the same time.
Mr negative here, but why couldn't you have set up another appointment to meet with her? You just wanted to use chatting?? If a person had an emergency, I can understand that. You didn't seem to me to care if you got her business or not so you didn't try to accommodate her. You told her to meet her somewhere else that same day when she just told you she was taking care of an emergency. I personally think you could have been more accommodating to her. Just another example of the phrase "service isn't what it used to be".
although I see what you're saying --
she offered to meet with the client again but on another day because she had a lot of errands that day -- the client told her she had to be accommodating because she had an emergency -- but that is not exactly up to the client to determine for anyone but herself -- pucci said they had been talking back and forth for two weeks and still the client could not decide without a face to face that she was a no call no show due to her phone not being charged -- then the client asks for samples -- who operates like that? answer -- a problem customer
pucci was shooting straight when she said you need to get some money on this if you want to secure your date -- the client responded with wanting to eat free samples -- clearly it was not a meeting of the minds and pucci did herself a favor by cutting her loose --
Why is the post before K8's so long? I had to scroll for a mile to reply. Anyway, I find you were very accommodating in the first place to meet someone to talk about a 6" and 8" cake. I'm assuming it was a very expensive cake? Anyway, I think you dodged a huge bullet getting rid of this customer, and NO you did nothing wrong in my opinion.
Thank you K8memphis for clearing it up to dlta...I couldn't have said it better. And if dlta goes back to my conversation, he can see how the client asked to meet that same day still and that is why I told her she could meet me where I was. Anyway, I do appreciate everyone's opinion so thank you again.
inthekitchen2 : the cake wasn't expensive at all for all the details and work involved making the cake. It was $350 and definitely not worth all the time I put into this client.
This is really a great site.
you're welcome pucci!