Tried to get help last month and have been a member of this site for several months.
and i am getting ready to leave this site as it is extremely frustrating. i am sure i am not the only one. i have seen others complain and the response rate to forum posts seems extremely low for a website that has such a large population.
I wasn’t able to post responses for the first few months after signing up. It was frustrating and was about to give up on this site. Then one day, out of nowhere, I could respond to posts. I never got any responses to my emails to service. It just randomly started working after a couple months. This seems to be the norm with others who have had this issue, too. Sorry. I wish I could tell you how to fix it. The only solution seems to be to just wait it out.
I don't know what is wrong with this site that it has so many problems. Sorry you are having trouble. Lots of folks have been replying in private messages when they couldn't post in the forum.