Help! Cake Ruined During Transport By Customer
Baking By Donna1Davis Updated 12 May 2018 , 1:16am by whatthedogate
So, this is the first time this has ever happened to me. Customer picked up cake today. I had to place it in the back of the suv, because it didn't fit on the floorboard. Which should have been no biggie, I deliver all my ckaes from the back of the suv. The customer called me an hour and a half later saying the fondant fell. I asked for pics, and I attached what she sent me. I offered to meet her and help fix, and she said she lives quite far from me. She said it has happened to her before, but honestly, I cant tell from the pic she sent me if the fondant melted in transport, it is 90 degrees here today, or if she took a turn too hard. Do I refund her? What do you all do when this happens? I recommended her putting it in the fridge, then sawing ofd the bottom layer and reboarding. How do yall handle this when it happens??
Picture is showing up in the duplicate post. Looks like a bit of both heat and hard turn, but perhaps a trip to the freezer and some first aid can help. I would not know about a refund as I have not had a situation like this.
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