So I've had my cake business for about a year now. Never had one complaint from a customer and I always check in with them to make sure everything was okay. So I get a request to donate to a local boyscout troops blue and gold banquet. 150 cupcakes, no problem. I say I can donate 5 dozen and charge her 1/2 price for the rest at $10/dozen. She agrees and the day of her event I drop them off to her and she loves them. A few hours layer she messages me and lets me know she can't find the ones that say "Happy Birthday Scouts". I completely forgot. Just plain spaced it. But oh it gets worse...after the event is over she messaged me again and says the white cupcakes were so dry they couldn't even bite into them
i was more on the customer's side till she exaggerated so much -- i mean you have to work at it to get cupcakes so dry you can't bite them -- i just don't believe that at all --
i just wanna say "you don't pay much you don't get much, lady"
but i don't think you should say it that way but i think you should say something diplomatically like that -- she needs to step down the complaining from your extremely generous gifts to her event -- this is pissing me off --
just explain to her that she was heavily discounted already -- and she needs to stuff it! i'm upset for you over this -- i'm glad you didn't write on them --
boy someone else needs to pipe up for you -- to me this lady is way over the line
i mean i don't know what kind of cupcakes this chick got but i am outraged for you -- even if they were poocakes and i don't know -- i wasn't there -- she needs to stuff it big time -- ok i'm shutting up now -- but you owe her not one dime and if she says she's gonna ding you online or something -- tell her you're gonna let everyone know that she's looked a gift horse in the mouth and is an ungrateful person --
ok i'm done -- i promise -- i hope more people post for you
I agree with everything -K8memphis just said. Hard to believe someone would be so freakin' ungrateful and rude about a DONATION! You could apologize and tell her it will never happen again.......because you will never again consider supporting her cause. Well, maybe that's a little harsh, but deserved!
Unless the cupcakes you gave her were a few months old, I seriously doubt that they were too dry to bite into. My response to her would be "Ok." That is it. You donated time and money. Yeah you made a boo-boo by forgetting the wording, but I really doubt anyone besides her cared or missed it. Plus it was a DONATION/extreme discount!
I would just put this lady and her comments out of your mind and move on to the next order. There are just some people that will complain and complain and complain no matter what you do.
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