Good evening bakers, I hope you guys are enjoying your evening.
I came to see if any of you can give me some advice on what I can do with a customer that canceled her order then few days after canceling the order she is wanting to place it again.
I have had a few incidents with her before, this is why I am asking for you opinion.
Here I leave you with few photos of the actual conversation.
I would tell her that since she cancelled, you've booked other orders, and you can't accommodate her. I've had a couple people do this last minute, and I'm always booked when they call for an event. If I have issues with specific customers, I don't deal with them anymore. I'm booked. Even if I'm sitting on my couch all day watching Oprah reruns. I'm. Booked. Lol
If you chose to work with them again, I would recommend taking full payment at the time of order or at least a deposit (can offer a refund if cancelled more than a week prior - up to your discretion). The bakery I use to work for took full payment at time of order, if they were unable to pay in full, a deposit was put down and if not paid in full prior to it being baked, it wouldn't be made.
I wouldn't blame you for not wanting to work with said customer... "I'm booked" is always a decent non-confrontational way to avoid them!