After looking at the pics again I just realized how far off the right side words are from the first pic. I had them in line with the words on the left in the first pic. This is a cupcake cake by the way. Recipients have it in an RV, that has had trouble with AC. I was told it was working when the second pic was took. Look at the sheen on the fondant letters. That tells me it's not cool. Either way I can't really say who is at fault because I didn't fill the spaces between the cupcakes when I should have known better. Either way those letters could not have moved that much if the cake was secure. I offered a refund. What else could I have done?
After looking at the pic again how did the lettering ,"Daughter and Momma", move so far down yet remain straight? The only good thing is she's not upset about it and was offering suggestions...lol
The more I look at this the more pissed I get. Sure there were spaces between my cucakes but not gaping holes. This cakes shifted somehow to make holes that large. I had the cupcakes packed together and iced on the bottoms. What do you guys think? I'm still at a loss how the letters are still straight though.
I asked about the letters and the lady said nothing had moved because she checked for that. How did the letters move down almost an inch but yet nothing moved? I'm not buying it. Does know one else see what I'm seeing?
Quote by @jgifford on 1 hour ago
Once it left your hands so did all responsibility. You might offer a discount on a future order if it would make you feel better, but I don't think it's required.
Customers are notorious for blaming the baker for their own neglect.
Agree with jgifford. I do not think a refund or discount is warranted. You did your part.
640cake...I made the changes before I delivered the cake. Her request. I personally don't like the cake. I didn't even take pictures to post. To much lettering for me. It's too word busy. The customer wanted it though.
agree with jgifford and carolinecakes -- since this is your first one and all -- but it's not really YOUR first one -- just kindly gently spoken here -- how could you possibly be responsible for their ac?
the holes between cupcakes are closed with ICING -- you made it right -- no worries --
next time say," i'll get back to you by close of business tomorrow"
that way you have plenty of time to think it over and perhaps come here for advice --
don't let yourself get put on the spot
if they had fans blowing it could create convection just like an oven and could account for the uneven melting
Ah. Well, the customer wants what the customer wants... This should be one of those cakes that you "lose" the photos, so you don't have to look at them anymore. They asked, you delivered. Bravo! You said they were in an RV....the frosting could have settled from being warm and constantly jostled... I would chalk this entire thing up to customer issues - design, travel and not keeping it cool until party time. Nothing for you to worry about (easier said than done, though).
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