AI made a 3D Elmo cake which got complete destroyed during delivery... I couldn't even take it to the customer, it was beyond repair.. My question is, how do I make it up to this customer who had no cake for their kids 1st birthday?! I feel so bad and I worked so hard, idk what to do??[IMG]http://cakecentral.com/content/type/61/id/3133252/width/200/height/400[/IMG] This pic is the before which I did showy customer that I did make it!
I feel for you! What a lovely cake it was, I can tell it took you a long time.
I hope the mother is understanding. This happens to the best of bakers on occasion. I am not a big business but I had a cake destroyed once as well so I know how sick you must feel. I quickly learned not to trip on front doorsteps…
Definitely a refund is in order, and then offer her another cake. Then just chalk it up to being a learning experience and it's a story to tell.
AFull refund and 10% discount on her next order.
AI didn't take any money, and it was a return customer from before (his other cake was perfect!!!) I was thinking to offer the next cake free, but I wasn't sure exactly the right thing to do... Thank you everyone for your replies :) I've been making cakes for 8 years, and this is only the 2nd tragedy, I know it happens sometimes, but that still doesn't make it easier :(
So sorry for your loss! It must be a week for Elmo cake disasters. I had one, too. First, my fondant rippled horribly and then I learned the hard way never to attach a topper until it has reached its destination. Elmo recovered enough to be useable but I am still horrified by the entire event. Thanks for sharing your disaster. It makes the rest of us feel better about ours. :-)
Sorry this happened to you. I made some investments early on as I do a lot of tiered cakes. If I'm riding alone in my car and have no one to help, I always use something called a Cake Safe (www.cakesafe.com) to deliver. I have the medium width / medium tall because that's the biggest that will fit in my SUV. It's essentially a plexiglass container with a rod that goes through the center of the cake and keeps everything stable. That, along with SPS structure on the inside and I can happily say I've never had a mishap yet.
It's an expensive investment for home bakers but I can't think of any other way of delivering cakes on NY roads :)
Best,
Frank
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