Hi everyone!
This is my first post, I normally just lurk around and read everyone else's post. But I have a question, it's not necessarily a cake disaster, but I wasn't sure where else to post it. 
I just made cupcakes this past weekend for a customer who is a regular, she typically pays through paypal. We stay in contact primarily through email. I have not heard from her since the day of the party. I sent her the invoice the day before ( I have never had any problems whatsoever with her ever before).
I don't know what I should do? Should I email her and make sure everything is okay? This is very out of character for her, typically she sends an email or gives me a call and tells me how wonderful everything was, and pays the invoice as soon as she gets it. Which makes me think something else happened? Maybe family emergency?
Should I wait another day before I contact her?
Thanks everyone!
Shannon
hi shannon--
i would assume everything about the cupcakes is fine -- i would not inquire about that and because you know the event is over i would definitely contact her--i would say something short & sweet like 'just a gentle reminder--have not received anything via paypal--please advise' maybe something like that
AWhy doesn't she pay before getting the cakes?
You should never let an order go without being paid first. I am sure there is nothing wrong with the cupcakes but I fear you may never get paid for this order.
This is the first time I have ever sent an order without a complete payment... and the LAST time I ever do that again. She has ordered dozens of times from me over the past year, and I assumed I wouldn't have a problem. (you know what they say about assuming 
)
I will probably send her a quick little note tonight with a nice little reminder she has yet to pay.
Okay so I just heard from the lady today through email. Apologizing for not getting back to me sooner, her grandmother had gone into the hospital the next day and passed away a few days later. I feel so bad! I know how hard it is to loose a loved one.
Now this next question i hope doesn't make me sound like an ass...Is there a way I can gently remind her for payment? without seeming insensitive? Or should I just let this one go?
AI would reply saying 'I'm so sorry to hear that. Please take as much time as you need to send payment for the cupcakes, I know you must have a lot on your mind'
And I'm future payment first!
i would send a condolence email--
then resend the invoice and resend in two weeks then every week until it is paid--
you not only have every right to collect your money you have a duty to yourself--
everybody suffers loss and we extend sympathy -- we also pay up and collect on our debts
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