Cupcakes Flipped Over During Delivery - Customer Question?
Decorating By ericaaiden Updated 26 Jun 2013 , 7:01pm by Rosie93095
AHello everyone- wondering what everyone has done in this situation with a customer- I was delivering 2 dozen minis this morning but 1 dozen flipped over & only one dozen made it. I apologized to the customer & didn't charged her for the dozen minis. I still feel terrible! Also this customer is from a children's indoor playground that hired me as the go to baker for their customers- I sent the indoor playground owner an apology email but haven't heard back :( she isn't in on Sundays but will call her tomorrow - hope I don't get fired :(
AHow much did you charge for the order? I probably would have gone with a 100% refund.
AI didn't charge her anything - I gave her the dozen cupcakes for free
ASorry, I meant how much did you charge for the dozen that made it, plus delivery?
AGot it...aside from a full refund there's not much else you can do. Although if I was the venue I'd want to know what packaging changes you have made to ensure it won't happen again.
Nothing else you could have done.however, since you are in business:
As Jason said, make sure your packaging is up to snuff.
Also, consider keeping emergency stashes in the freezer. A dozen minis would defrost in minutes. Even if you gave them for free, you would keep the customer happy.
A
Original message sent by jason_kraft
Got it...aside from a full refund there's not much else you can do. Although if I was the venue I'd want to know what packaging changes you have made to ensure it won't happen again.
AGreat thank you everyone for the great advice
when delivering buttercream, i always carry a 'crash kit' that has a bag of buttercream, tools, and a few tips. If you had something like this, you could have quickly taken off the smooshed icing and repiped the one dozen that were ruined.
Also, 2 dozen minis is a really, really small order. If you up your minimum for minis, you can find the number to make them fit in your existing packaging. Sometimes you need to solve a problem backwards.
A
Original message sent by lorieleann
Also, 2 dozen minis is a really, really small order.
when delivering buttercream, i always carry a 'crash kit' that has a bag of buttercream, tools, and a few tips. If you had something like this, you could have quickly taken off the smooshed icing and repiped the one dozen that were ruined.
Agreed. I learned on here to always take spatulas and a bag of the buttercream I used with me when delivering. This happened to a cupcake bouquet I made and it really saved me by having my emergency kit with me.
AI had that happen before on a delivery of 7 dozen minis and i had made extras and took with me just in case something happened also i take extra frosting and spatula with me so i can fix it. Hope that helps.
I always take an Emergency repair kit with me. I even bring a small amount of the colors I used for flowers etc. to do repairs if needed.
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